Help and FAQ

About Cisco Live Accounts and Registration

Cisco Live accounts can be created by joining CiscoLive.com or CiscoLive.com/Online and will give you free access to our content community where you can view on-demand sessions and attend live webcasts.

Joining CiscoLive.com or CiscoLive.com/Online does not register you for an in-person event.

You must go to an event site (listed on the home page) and register and pay for the specific event you would like to attend.

If you registered for an in person event first, your event credentials will also give you access to online content. Past event attendees also automatically have access to on-demand content.

Which registration type is right for me?

I only want to view on-demand sessions or attend a webcast
Join our content community for free through CiscoLive.com or CiscoLive.com/Online

I’m a first time attendee and want to register for an in-person event and then access the sessions on-demand afterwards
Register and pay for an event through an event site – Cisco Live U.S., Cisco Live Berlin, Cisco Live Cancun, Cisco Live Melbourne. Your access to sessions on-demand is complementary.

I am already a member of your content community but now I want to register for an event, do I need a new account?
You do not need a new account. Go to an event site and register – the system will recognize you through your email address


CiscoLive.com/Global and CiscoLive.com/Online

CiscoLive.com/Global is the access portal to all Cisco Live sites. You can register for a content community account and see your overall session history and on-demand content recommendations here. Once logged in, you can also get the latest information on all Cisco Live events. The recommendations on this site take into account your complete history with Cisco Live including sessions you attended at in-person events.

CiscoLive.com/Online hosts the on-demand session library and monthly webcasts as well as live broadcasts from event sites. You can search for particular sessions via filters on the On-demand Library page. Visit the Online Events agenda to learn about upcoming webcasts and broadcasts.

You can also register for a content community account on this site and edit your account settings here. For now, recommendations on this site run off a different algorithm and may vary from your CiscoLive.com/Global recommendations.


Event Support

For questions related to specific events including event login, session catalog, event registration, email or call the appropriate support team.

Cisco Live US
Registration Support: 1.800.745.6492
International: 1.801.523.6546
Email Support: support@ciscolive2016.com

Cisco Live EU
Registration Support: +44 207 022 8992
Email Support: emea2016.support@ciscolive.com

Cisco Live Cancun
Toll Free from Mexico: 01 (55) 5511-0559 / 01 (55) 5207-0858
International: +52 (55) 5511-0559 / +52 (55) 5207-0858
Email Support: contacto@ciscolivecancun.com

Cisco Live Melbourne
Registration Support: +61 2 8908 5644
Email Support: ciscolive@veritas.com.au


Site Support

For questions about CiscoLive.com/global and CiscoLive.com/Online, site login help, account creation help or assistance with personalized recommendations or your history contact online@ciscolive.com.


Issues with Usernames and Passwords

If you have forgotten your credentials, go to the Retrieve Your Username and Password page.

You will receive an email with a temporary password. You can then select your desired username and password when you log in. If you receive a “There is no user for this email” error, you will need to create a new account.


Updating your Information

You can update your information from the Account Settings page on CiscoLive.com located in the top right corner dropdown. You will need to be logged in to see this dropdown.

By adding Interest Tags to your profile you can improve your recommendations.


My History

The My History page on CiscoLive.com shows the on-demand viewing and event session history for the account currently logged in. If you have account questions, please contact us at online@ciscolive.com.

If you have not viewed any on-demand sessions yet or attended an in-person Cisco Live conference. Please visit CiscoLive.com/Online to watch session videos.


My Recommendations

Recommendations on CiscoLive.com/global are based on your past history and the interests designated in your account settings. If you have not attended an event, viewed on-demand content or filled out your interests, popular content will be shown instead.