David Hanes, CCIE No. 3491 is an engineer for Cisco’s Customer Advanced Engineering (CAE) group supporting various emerging technologies through product testing and field trials. Additionally, David is a technical expert for Cisco in the area of Unified Communications with a concentration in the troubleshooting of voice and fax over IP technologies. Since joining Cisco in 1997, he has worked as a Technical Assistance Center (TAC) engineer for the WAN, WAN Switching, and Multiservice Voice teams, a team lead for the Multiservice Voice team, and an Escalation Engineer covering a variety of VoIP technologies. David has troubleshot escalated voice and fax over IP issues in Cisco customer networks worldwide and remains a technical resource providing FoIP design and implementation consultations. Prior to working at Cisco, David was a Systems Engineer for Sprint where he gained his first computer networking experience working on the frame relay and X.25 protocols. He holds a B.S. in Electrical Engineering from North Carolina State University.

David Hanes is co-author of the book “Fax, Modem, and Text for IP Telephony”.

Author of “Implementing Fax over IP” for Cisco Technical Services Newsletter

Author of “The Emergence of T.38 as the De Facto Standard for FoIP” for Telecom Reseller magazine

Author of “Fax over IP Case Study: How Cisco IT Deployed a New IP Fax Service”

Hosted “Just the Fax with David Hanes” blog on the Cisco Subnet area of Network World magazine

Presenter of “T.38 Fax over IP Design Best Practices”, an hour long webcast archived on Cisco Support Community

Co-presenter of the 5 part educational series of webcasts titled “Demystifying Fax over IP (FoIP)”

 Two-time host of Cisco Support Community’s Ask the Expert event: “Integrating and Deploying Fax over IP (FOIP) Solutions” and “T.38 Fax over IP Design”

Register for a Session which David Hanes will be the speaker at:

Session ID	Description	Year
TBD	TBD	2012

Cisco Live Speaker Recaps:

Session ID	Description	Score	Year
BRKUCC-2021	Understanding  Integrating  and Troubleshooting Fax Communications in Today’s Enterprise Networks	4.88 and 4.91	2010
TECUCC-3934	Troubleshooting Voice and Video Quality in Unified Communications Networks	4.64 and 4.46	2010