IT Management Program Speakers

Return to IT Management Program Website



“My job is to communicate our technology vision in ways that inspire our customers to create value by leveraging technology and digitisation”.

Kevin is privileged to lead the strategy, innovation and technology direction in Australia and New Zealand for a world–class business. With the team, Kevin shapes Cisco’s strategy to enable its customers to create value based on the technology platforms they build and the transformations they undertake. Kevin leads Cisco’s innovation agenda that includes VC investments, education, research engagement and IoT innovation centres in the region.

As CTO, Kevin spends much of his time working with business and technology leaders both externally and internally within Cisco. As Cisco touches so many parts of the global technology industry and market, it places him in an ideal position to see what’s around the corner and most importantly, to share what is possible, from Cisco’s perspective.

Before joining Cisco, Kevin held senior positions with other telecommunications equipment manufacturers, systems integrators and service providers. Kevin is the author of six technical reference books.




Julie Canepa is responsible for driving strategy to enable business & IT alignment. She achieves this by focusing on growth, productivity and user experience across Cisco’s IT service portfolio and by enabling digitisation through IT initiatives in Australia and New Zealand. Julie is proud to be named as one of the top 50 CIO’s in Australia by CIO Magazine for the last three years running and in the top 100 CIO’s in New Zealand for 2018.

Julie has been in the IT industry over 20 years, leading IT initiatives in a wide variety of global and regional roles. She has held several leadership positions at Cisco, specialising in IT service delivery in sales, commerce, supply chain systems and operations. Key initiatives include global ERP programs, Commerce solutions, CRM, customer insights and delivering exceptional employee experiences in a mobile first, and as-a-service framework. Her strong commitment to operations excellence and aptitude for partnering cross-functionally has resulted in great synergies between business and IT.

Julie shares her passion for technology through her active engagement in the IT industry. Julie is regularly involved in speaking events, customer engagements and acting as an IT Advisor for several large Australian entities. She thrives on peer to peer sharing and has developed a two day IT event at Cisco Live Melbourne called the ‘IT Management Program’ which runs annually with over 330 attendees.

Julie is an active member of her community with special interest in promoting STEM education and championing women in technology. She is executive sponsor for Cisco’s Connected Women program in ANZ, she is a board member for Cisco’s employee engagement initiative “Working @ Cisco in ANZ” which seeks to enrich work life at Cisco. She is passionate about raising awareness of childhood cancer and helping to feed those in need in the local community. She resides in Sydney, with her husband and 3 children.



Radhi Chagarlamudiis a dynamic leader, known for innovation that accelerates business outcomes. She currently leads the Business Collaboration, Software Platforms and Channel Partner IT organisation at Cisco. Her team drives the voice, video, conferencing, messaging and video streaming services for Cisco’s global workforce of more than 70,000 employees, as well as the software enablement platforms that manage Cisco’s global datacenters and run ITaaS. In addition, Radhi is also accountable for the driving simplified intelligent experiences in the systems and tools used by over 65,000 Cisco Channel Partner companies. 

As a recognised leader of global teams for over 20 years, Radhi has successfully led multiple Cisco initiatives including the enterprise-wide service management transformation and the IT insightful operations framework, which provides the foundation for predictive and autonomic operations. Through strong partnership with product engineering, Radhi’s teams gain early access to Cisco solutions and technologies that they pilot, and then scale, for the entire enterprise.

Radhi is an active community volunteer who is passionate about collaboration, inclusion, and diversity. She leads regional STEM programs through Cisco’s Connected Women’s affinity group and is member of the Orchid Giving Circle at the Dallas Women’s Foundation, whose mission is to provide large community grants that support social change and services for the North Texas Asian community. She holds an Electrical and Systems Engineering degree from Carleton University, and an Engineering Management Master’s Degree from Southern Methodist University.

Radhi resides in Texas and enjoys spending time outdoors with her husband and two children. As an avid hiker and global traveller, she often spends her family holidays exploring mountain summits.



Michelle Finneran Dennedy is Vice President and Chief Privacy Officer at Cisco, where she works to raise awareness and create tools that promote privacy, quality, respect, trust, and asset-level possibilities for data. She is a unique visionary in the field of privacy and the IT industry, bringing together multifaceted approaches that provide sincere privacy protections and drive business value.

Throughout her career, Dennedy has led security and privacy initiatives, ranging from regulatory compliance, privacy engineering, advocacy and education efforts, and litigation at companies including Cisco, and previously McAfee/Intel Security, Oracle, and Sun Microsystems. She foundedThe iDennedy Project, which seeks to change how people think about information and data, and co-authored The Privacy Engineer’s Manifesto: Getting from Policy to Code to QA to Value. She hosts a podcast, Privacy Sigma Riders, which focuses on cybersecurity, trust, and data privacy issues.

Dennedy is a highly sought-after public speaker who sits on the boards of the International Association of Privacy Professionals (IAPP) and the National Multiple Sclerosis Society of Northern California. She has been honored with many industry awards including California’s Most Powerful and Influential Women, by the National Diversity Council; the IAPP Vanguard Award; Woman of Influence for Security and Privacy, from the Executive Women’s Forum (EWF) and CSO Magazine; Woman of the Year in Technology and Transformation, by the Stevie American Business Awards, and most recently, World Women Awards Silver Winner for Female Executive of the Year for her leadership in optimizing Cisco’s privacy maturity.

Dennedy has a Doctorate of Law degree from Fordham University and a Bachelor of Science degree in Clinical, Counseling and Applied Psychology and Economics from The Ohio State University.



Guillermo Diaz, Jr., is the Chief Information Officer responsible for Cisco’s global Information Technology organization, along with its strategy and services. His focus is on driving the business outcomes critical to the secure digital transformation of Cisco, and its customers and partners. Together with his team, Guillermo is responsible for strengthening Cisco’s foundational business capabilities, enabling new business models, and building the digital skills and talent that the organization will need in the future IT.

Guillermo is a key leader of the Cisco Diversity Council and the executive sponsor of Conexión, Cisco’s Hispanic/Latino employee resource network.

He began his career in telecommunications with the U.S. Navy, where a military scholarship led to his Bachelor of Science degree in Business Administration from Regis University in Colorado. Prior to Cisco, Guillermo held senior IT leadership positions with some of Silicon Valley’s most respected companies, including Director of Global Network Services for Silicon Graphics, Senior Director of IT for Intelligent Electronics (Ingram Micro), and Manager of Telecommunications for Alza Corporation.

Since joining the company in 2000, Guillermo has been a major driver in the development of Cisco’s world-class IT organization. He has led initiatives that transformed significant business foundations, from the Cisco IT Networked infrastructure to primary business IT application areas. These application areas include Cisco’s $48B+ electronic commerce, technical services, professional services, service sales and marketing, customer service, Cisco Capital, and cloud/SaaS platforms.

Guillermo is the recipient of the 2016 Top 10 LIDERES award and the 2015 Hispanic IT Executive Council (HITEC) Estrella of the Year Award for outstanding individual leadership in the information technology field. He was also honored as one of 100 CIO/CTO Leaders in STEM. In addition, he has been recognized by the Silicon Valley Business Journal as 2014 Best CIO Community Champion and as one of the Top Hispanics in IT from 2009 through 2014 by HITEC. Other awards include the National Eagle Leadership Award in 2010 and CIO Magazine’s Ones to Watch Award in 2007.

Guillermo lives in the San Francisco Bay Area with his wife, four children, and French bulldog Stitch.



VC Gopalratnam (Gopal) is Cisco’s Chief Information Officer (CIO) for its International Operations (APJC, EMEAR and LATAM) and Senior Vice President of Information Technology. He is also the leader for Global IT Services, guiding the vision and strategy for key IT enablers across the organization in the areas of Employee Services & Experience, Global Workforce Planning & Operations, Vendor Management and Application Support. In addition, he serves as Chief of Strategy, Planning, and Operations for Cisco India, managing infrastructure development and operations, university relations, and company priorities of inclusion and diversity, compliance and corporate social responsibilities.

A core member of Cisco’s executive leadership team in India and the region, Gopal has worked in the technology industry for more than 25 years with leading multinational corporations. He serves on the Board of the Cisco Foundation and leads the India Civic Council Board.

Before joining Cisco in 2007, Gopal was the business leader of the Global Analytics practice at General Electric Capital International Services. Prior to that role, he led GE’s Global e-Engineering/Collaborative Engineering practice.

Gopal holds Masters degrees in Chemical Engineering and Risk Management, and an MBA in MIS/Finance.



Shaun Gregory has a Bachelor of Science (Hons) from the University of Western Australia in Mathematical Geophysics and a Master of Business and Technology from the University of New South Wales.

Shaun has over 25 years industry experience and leads Woodside’s value chain from Exploration acreage capture and evaluation, through Appraisal and Development concept selection. He is passionate about technology and innovation and the role they play in enabling business outcomes. As the Chief Technology Officer Shaun oversees Woodside’s Technology advancements in LNG, data science, artificial intelligence, and digital transformation.

Shaun is a member of Dean’s Council for the faculty of Engineering,



Chris Heckscher leads Customer Experience in Asia Pacific, Japan and Greater China (APJC), a role where he is responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services. Under his leadership, Cisco is delivering greater business outcomes for customers in the region as they digitally transform.

Chris brings with him close to three decades of industry experience, where he has held a number of leadership roles spanning Sales, Services, Operations, and Strategy, initially in the United States, and then in Asia Pacific – where he has been based for the past 17 years. Prior to assuming his current role, Chris was the Vice President of Cisco’s Global Service Provider (GSP) segment in Asia Pacific & Japan. In this role, he was responsible for driving strategy and growth for the region’s largest Mobile Service providers, Broadcasters, as well as Cloud and Media providers. He led a multi-billion dollar business by repeatedly capturing market and technology transitions while increasing market share and profitability. He was also a key member of the APJ Executive Board as well as the Worldwide GSP Senior Leadership team.

Before this, Chris was Vice President of Advanced Services for Cisco Services in Asia Pacific, Japan and Greater China. Here he led a 1,400 strong team focused on designing and delivering innovative technology solutions for Cisco’s largest customers in the region while growing the business 30%+ CAGR under his leadership.

His first foray into Asia Pacific was launching and leading the Global Account Sales organisation for Cisco’s Top 100 customers. A business which grew five-fold over a 5-year period. Chris joined Cisco from AT&T, where he spent seven years serving in various sales leadership roles.

Chris holds a Bachelor of Science in Political Science from Rollins College. Outside of work, Chris has a passion for the cooking, yoga, team sports and most of all, spending time with wife Evonne and young son Lucas.



Daniel Keighran enlisted in the Australian Army at 17 and served his country for 11 years. Upon graduating from the School of Infantry he was posted to Delta Company, 6th Battalion, Royal Australian Regiment (6RAR) – A Company that is engraved in Australia’s military history for its involvement in Vietnam for the infamous Battle of Long Tan and more recently in Afghanistan with its contribution to the Battle of Derapet, a fierce and deadly firefight that would see Dan earn the Victoria Cross for Australia – The first and only Victoria Cross awarded to a soldier from the Royal Australian Regiment in its proud 67 year history.

Daniel Keighran was born in Nambour, Queensland and grew up in Lowmead; a small town approximately 80km from Bundaberg in regional Queensland where his parents bred Paint and Quarter Horses. Dan enlisted into the Australian Army immediately after completing High school on the 5th of December 2000 and completed recruit and infantry training to be posted as a rifleman to 6RAR based at Enoggera in Brisbane all before his 18th Birthday.

He deployed to Rifle Company Butterworth, Malaysia in 2001, on Operational Citadel in East Timor in 2003-04 and again to Rifle Company Butterworth in 2004. In 2005 Dan was promoted to Lance Corporal and then served within Mortar Platoon, Support Company, 6RAR. In 2006 he deployed on Operation Catalyst in Iraq serving as a Bushmaster armoured-vehicle driver, a role he again fulfilled on Operation Slipper in 2007 when he deployed to Afghanistan with the Special Operations Task Group. In 2009 when promoted to Corporal Dan was posted back to Delta Company 6RAR.

In February 2010, Dan again deployed on Operation Slipper to Afghanistan, this time with his original Company Delta. On the 24th Aug 2010 his patrol was under fire by a numerically superior insurgent force. After receiving a friendly casualty, Dan Keighran acted on his own initiative to take decisive action to turn the tide of battle. This decision would see him risk his life and purposefully draw enemy fire to himself and away from the rest of the members of his patrol who were treating the casualty. This firefight and Dan’s actions would continue for over three hours. The citation for the Victoria Cross reads ‘For the most conspicuous acts of gallantry and extreme devotion to duty in action in circumstances of great peril’.

In 2011, Dan discharged from full-time Army service and commenced work in the mining industry. Initially working in exploration drilling throughout Western Australia and then as an underground shotfirer (blaster) in a gold mine outside of Kalgoorlie. In 2015, Dan returned to his home state of Queensland and is exploring new options with study and employment. During these years Dan has continued to serve his country as an Active Reservist with the Australian Army and donates his time as an Ambassador to two worthy charities the ADF Assistance Trust and Mates4Mates.

Daniel has intimate insight into high risk environments understanding the importance of planning, teamwork and how making decisions under pressure can ultimately influence the outcome of any event or project.



John Manville is Senior Vice President of Cisco IT Global Infrastructure Services (GIS); one of the largest organizations of its kind in the world. In this role, John leads the strategy and operations for Cisco’s cloud infrastructure and platform services, security, network services, collaboration and software platforms. These systems provide the technology infrastructure services for Cisco’s global workforce.

Since joining Cisco in 2007, Manville has played a key role in establishing Cisco IT as a trusted advisor to business partners, both internal and external to Cisco. His primary focus is on addressing the business requirements of his customers while maintaining a balance of innovation and operational excellence. John’s team is also shaping the future of Cisco products by engaging actively and early in the engineering process, ultimately accelerating the delivery of quality solutions to customers. Manville successfully led the transformation of Cisco’s Data Center Strategy, and is now deploying Cisco’s Global Cloud Strategy, which is significantly improving Cisco’s resilience posture, time to capability and cost structure.

Prior to Cisco, Manville held a variety of IT positions with some of Wall Street’s most respected financial services companies. With a career spanning North America and Europe, he began in the industry as a network engineer designing packet switching networks for global customers.

Manville holds an electrical and electronic engineering degree from University College London (UCL) and an executive master’s degree in technology management from the University of Pennsylvania.



Chris has worked with leaders in Australia, the USA and Asia on how to develop and deliver the messages that get people aligned, engaged and committed to the organisational goals. His company CMCGlobal specialises in Executive Presence and works with executives to help them communicate more effectively, win more business and motivate people into action.

  • Graduated with Acting degree from NIDA and was successful professional actor for ten years working constantly in film, TV and theatre.
  • Has worked with leaders of globally dominant organisations for 20 years to help them develop relationships, win business and motivate people into action.
  • He combines skills and knowledge from the arts, psychology of emotion and business experience to help leaders be inspirational and real.
  • His approach includes: Storytelling, personal impact, gravitas, charisma and emotional influence.
  • His client base includes most industry groups, including: retail, IT, fast moving consumables, industrial and mining, retail, pharmaceuticals, banking, professional services.
  • Notably he is the Executive Presence coach for Wesfarmers group. This includes coaching leaders as part of the ‘ Wesfarmers Lead Program’, which identifies and develops key executive talent across their wide portfolio.
  • His key global clients include Cisco Systems and PriceWaterhouse Coopers.
  • He is an Associate of the Melbourne Business School.
  • He has been invited by the INSEAD Singapore campus to deliver Executive Communication training to executive leadership teams.



As Senior Director of IT Security, Neda leads a worldwide team of security professionals focusing on transforming Cisco’s enterprise identity and access management platform, driving and adopting application/data security and compliance capabilities, enhancing security practices, and accelerating security solutions to ensure a secure digital transformation.

Neda holds a Bachelor of Science degree in Computer Information Systems from High Point University and comes to Cisco with a comprehensive success record with industry leaders including American Express, Volvo Trucks, and VF Corporation. Throughout her 19 years of experience in technology, Neda has driven transformation initiatives including Six Sigma re-engineering, security and compliance regulations, and global identity and access management programs. She is a respected leader with proven ability to drive innovation and deliver on business strategies.

As a longtime North Carolina resident, Neda loves exploring the state’s hiking and biking trails. She is an avid sports fan who enjoys traveling and spending time with her family.



Bailey Szeto is the Vice President of Customer and Seller eXperience – IT (CSX-IT), in Cisco’s Operations team. CSX-IT’s objective is to enrich the digital experience of our customers, partners, and employees by digitally connecting all related touch points that drive contextual and time-sensitive buying and selling actions.

Bailey is an innovator who is able to connect customers and technical teams to solve complex business problems. His focus on collaboration and shared outcomes drives the transformation of seller and customer experiences with enterprise-wide initiatives including Sales New Year Readiness (NYR), Salesforce Lightning, SalesConnect, Cisco Answers Machine (CAM) and most recently, the US Patent and Trademark Office Prior Art Archive.

Previously, Bailey served as vice president of Connected Selling Experience-IT where he led Marketing, Sales, Partner, Content &Search, Global Virtual Sales & Engineering, and Integrated Digital Experience services. Before that, Bailey was the senior director of Cisco Content Services in the Global IT Services organization. In this role, he led Search, Content Management, Wikis, Jive, CEC and Web Publishing services. He joined Cisco in 1996 as part of the IT helpdesk for engineering. Since then he has held numerous technical and management roles in IT, Security, and CDO.

Bailey continues to be recognized for his skill to explain complex technical architectures in a way that communicates at all levels. His commitment to IT simplification resulted in three issued patents related to email and collaboration technology.

Before joining Cisco, Bailey worked in various technical roles including software development at Apple. He received a Bachelor of Science (BS) from Santa Clara University. He and his wife reside in Silicon Valley with one daughter. Bailey enjoys spending time with his family and athletic challenges such as running marathons and the Spartan race.



Jon leads Cisco IT’s enterprise network service team. He is responsible for providing a highly available and secure network to Cisco’s global workforce and partners by applying Cisco’s latest technologies and offerings, including Cisco DNA. Leveraging his broad experience in IT, Jon previously led the development of Cisco IT’s cloud strategy and software-defined networking strategy.

Since joining Cisco in 2001, Jon has been partnering with product engineering teams to help shape and improve Cisco solutions, and he frequently shares Cisco IT’s experiences with customers.

Cisco would like to thank the following sponsors:

Diamond Sponsor and
Official Service Provider Partner:

Platinum Sponsor: