Site Help

About CiscoLive.com

CiscoLive.com provides access to on-demand recordings of sessions, keynotes and partner content from global Cisco Live events. Log in is required to view videos and session presentation PDFs.

Visit the Online Events agenda to learn about upcoming live broadcasts. Live broadcasts are free to view and do not require log in.

Contact Info

For questions about CiscoLive.com site login help or account creation help contact web-help@cisco.com.

For questions about CiscoLive.com content or assistance with video playback contact ciscolive@cisco.com.

Cisco Account

Cisco Live content can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com OneID account you can create one from CiscoLive.com.

Logging into CiscoLive.com with your OneID account will link your Cisco account to your Cisco Live history as long as you have used the same email address on both sites. If you used a different email to register for CiscoLive.com, contact ciscolive@cisco.com to have your accounts connected.

How do I create a new account?

  • Click on the login on CiscoLive.com from the top navigation or click on any content link in the On-Demand Library.
    • You will be sent to the Cisco OneID Sign In page.
  • Click the “Create Account” link.
  • Fill out the registration form and submit your information.
    • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
    • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
    • Password must include one upper case character, one lower case character and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
    • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
    • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image.
  • You will receive an on-screen confirmation to check your email for an authorization code.
  • Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
  • Once verified, you can login to Cisco OneID with your newly created email and password account.

When I try to log in, I am told that one or part of your credentials do not match our records. What reasons can cause this?

  • Your email or password is incorrect
  • Your account is not activated. Check for your spam or junk mail for the activation email
  • Your account is locked or suspended
  • You do not have a Cisco Live OneID account

If I suspect my account is locked or suspended, who do I contact?

You can email support at web-help@cisco.com.

Will my current Ciscolive.com username and password still work?

No, Cisco Live credentials will no longer for on CiscoLive.com. When you select login or click on locked content to sign in, you can log in with your Cisco.com OneID username and password or create a new Cisco OneID account if you do not have one.

Can the email address tied to my account use special characters?

Yes. You may use any of these ASCII characters in front of the @ sign in your email.

  • Uppercase and lowercase English letters (a-z, A-Z)
  • Digits 0 to 9
  • Special characters ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~

For the domain part of the email address—anything after the @ symbol accepts these characters:

  • 0–9, a–z, A–Z, – (dash) and .(dots)

I created a new account and the site said it sent me an email to activate my account but I did not receive it.  What should I do?

Check your spam or junk mail folder to see if it was sent there. If you did not receive the email, contact support at web-help@cisco.com.

I already have a Cisco OneID account. Can I just login?

Yes, you can use that to log in to Cisco Live sites.

I don’t have a Cisco OneID account. How do I create one?

Click on the login on CiscoLive.com from the top navigation and then click the Create Account link.

How do I register for an in-person event?

To register for a specific in-person event, go to the event site and click the Register button twice – Cisco Live San Diego, Cisco Live Barcelona, Cisco Live Cancun, Cisco Live Melbourne.

Will my event credentials work on CiscoLive.com?

Cisco Live events will all use the Cisco OneID for registration. Your OneID username and password will also work to access on-demand content.

Passwords

I’ve forgotten my password.  Where can I reset it?

  • Click on the login link on CiscoLive.com top navigation.
  • You will be sent to the Cisco OneID Sign In page.
  • Enter in your email address and click “Next.”
  • Select “Forgot Password?" underneath the Sign In button.
  • Choose the recovery method you wish to receive your password reset. Options may include “via email” or “via phone.”
  • You will receive an on-screen confirmation to check your email for an authorization code.
  • Copy the 6-digit code out of your email and enter onto the verification screen and click the "Submit" button. This code is only good for 4 hours.
  • Create and verify a new password.
  • Click on the “Sign In” button from the confirmation screen.
  • Once signed in, you will be directed back to CiscoLive.com.

What are the password requirements that I should follow to create strong passwords?

  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number
  • 8 to 60 characters
  • Uses English characters: A-z, 0-9, “at” sign (@), hyphen (-), underscore (_)
  • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *

Where can I add my mobile number so I can receive forgot password notifications from?

To add a mobile phone number, you will need to edit your Cisco OneID account. You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco OneID information to set up a recovery phone number within the security settings.

I clicked the link for a password reset but did not receive the email. What should I do?

There are different reasons for not receiving the email.

  • Check your spam or junk mail filter to see if it was sent there
  • You don’t have a Cisco OneID account and need to create one.

I need my “Forgot Password” email resent to me. How can I do that?

  • If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click “Resend Email” link
  • If you do not have your confirmation screen still open, you can go through the Forgot Password process again.
  • If you continue to have issues receiving your Forgot Password link, please contact support at web-help@cisco.com.

Account Settings

Updating Your Cisco Live Profile

You can update your Cisco Live information by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. To edit your event related information, you will need to return to the event’s registration site.

Updating Your Cisco OneID Profile

Some personal information can only be edited by updating your Cisco OneID profile. You will need to log back in to Cisco Live for your OneID edits to appear. Choose the one of the following links to edit your information:

Some personal information can only be edited by updating your Cisco OneID profile. You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco OneID information to set up a recovery phone number within the security settings.

Updating Your Preferred First Name

To update your preferred first name, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the “Personal” link and add your preferred first name into you personal details. When finished, click the “Update” button.

To Add a Recovery Number to Your Account

To add a recovery number to your account, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the “Security” link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click “Submit”. You will be sent a 6-digit code to the number you entered.  This code is only active for 5 minutes.  Enter your code onto the screen and click “Submit”. You will now receive an on-screen confirmation that you have successfully added a recover number to your profile. 

Adding Two-Step Authentication to your Account

To add two-step authentication, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the “Security” link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.

In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the “Submit” button.

Site Features

Single Sign On

On August 13, 2018, we launched Cisco OneID single sign on (SSO) to the Cisco Live web sites. This implementation improves security and reduces the need to remember multiple IDs.

On-Demand Library Favorites

Sessions can be added to your favorites list for ease of reference for future viewing. You can add a session to your favorites list by clicking the star. Click the box next to “Show Favorites Only” in the search area to view your favorites list.

Search Tools

Visit the On-Demand Library page and input a search or phrase and click the Search icon. You can also use the filters on the left to narrow the results. The filters and search box can be used separately or together. You can remove filter options from the search by clicking the x next to the filter name located below the search box or clicking the “Clear” button.

Tip: To narrow a search down, put the search term(s) into double quotes. For example searching for Digital Transformation can return over a 1000 records, however if you search for “Digital Transformation” you can limit the number of records to a few 100.  This along with using the filters on the side can give you a much more distinct list of search results.

Cisco Live Content

Session Presentation

Session presentation PDFs will be added to CiscoLive.com after the event has concluded.

Session presentations for each event will be uploaded as speakers turn them in during the event in that event’s Session Catalog (Content Catalog for EU, Session Scheduler for Melbourne).

Missing Session Presentations

Most sessions presented at an event will contain a session presentation PDF. PDFs that are not currently available will be updated as they are received. Please check back for updates.

Technical Seminars (TEC)

Conference TEC PDFs will be available on event Session Catalogs during the event and on CiscoLive.com/global after the event as finished. TEC PDFs are only viewable to those who purchased them. TEC’s are not recorded.

Keynotes

Keynotes are often available as early as 24 hours after broadcast on the Cisco YouTube channel. Keynotes are added to CiscoLive.com after the event has finished. Keynotes do not have PDFs.

Viewing Live Events

Live broadcasts of global Cisco Live events are viewable from the home page of CiscoLive.com. You do not need an account to view these broadcasts. Broadcast details are published to the Online Events page several weeks before the event.

Video Availability

Session recordings are usually available within 1-2 weeks after a live event. Check the home page news section for updates. While we do record a large number of sessions, not all sessions are recorded.

Note: TEC and LAB sessions are NOT recorded, as these are paid sessions meant to be delivered in-person.

Site Support

Browser Compatibility

Cisco Live web sites are best viewed on current versions of the following browsers:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Safari

Use of older versions of the above browsers or Internet Explorer 11 may result in display or functionality issues on Cisco Live sites.

Video Downloads

Audio and video files are not available for download. PDFs are available for download.

Issues with Video Playback

If you are having issues playing back a video, please ensure that any ad blockers are turned off.

Contact Info

For questions about CiscoLive.com site login help or account creation help contact web-help@cisco.com.

For questions about CiscoLive.com content or assistance with video playback contact ciscolive@cisco.com.

Event Support

For questions related to specific events including event registration/pass, email or call the appropriate support team.

Cisco Live US
Registration Support: 1.866.405.2508
International: 1.650.416.8768
Email Support: ciscoliveus@ciscoevents.com

Cisco Live EMEA
Registration Support: +44 20 3868 5247
Email Support: cleur.support@ciscoevents.com

Cisco Live LATAM
Toll Free from Mexico: 01 (55) 5511-0559 / 01 (55) 5207-0858
International: +52 (55) 5511-0559 / +52 (55) 5207-0858
Email Support: contacto@ciscolivecancun.com

Cisco Live Melbourne
Registration Support: +61-2-8908-5644
Email Support: ciscolive@veritas.com.au

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