Account Help

Get help with account credentials, account creation, content, or event registration.

CONTACT INFO

For questions about account credentials or account creation contact web-help@cisco.com.

For questions about CiscoLive.com/latam content or event registration contact contacto@ciscolivecancun.com.

ACCOUNT SUPPORT

Cisco Live Cancun can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com OneID account you can create one when you register for CiscoLive.com/latam.

If you previously had a CiscoLive.com login but used a different email to register for Cisco OneID, contact ciscolive@cisco.com to have your accounts connected (after you have completed registration for the event).

REGISTERING FOR AN EVENT IF YOU DO NOT HAVE A CISCO ONEID ACCOUNT

  • Click on a Register Now button from the Registration Packages page.
  • You will be sent to the Cisco OneID Sign In page.
  • Click on the Create Account button.
  • Fill out the Cisco OneID form and click Register.
    • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
    • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
    • Password must include one upper case character, one lower case character, and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
    • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
    • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image
  • You receive an on-screen confirmation to check your email for an authorization code.
  • Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
  • Once verified, you can login to Cisco OneID with your newly created email and password account.

REASONS WHY YOUR CREDENTIALS ARE NOT MATCHING OUR RECORDS

  • Your email or password is incorrect.
  • Your account is not activated. Check for your spam or junk mail for the activation email.
  • Your account is locked or suspended.
  • You do not have a Cisco OneID account.

YOU SUSPECT YOUR CISCO ONEID ACCOUNT IS LOCKED OR SUSPENDED

You can email support at web-help@cisco.com.

USING YOUR PREVIOUS CISCO LIVE USERNAME AND PASSWORD

Your previous Cisco Live credentials will no longer work on CiscoLive.com/latam. You must log in with your Cisco OneID username and password.

SPECIAL CHARACTERS IN EMAIL ADDRESSES

You may use any of these special characters in front of the @ sign in your email address:

  • ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~ .

You may use any of these special characters after the @ sign in your email address:

  • hyphen (-), period (.)

USING YOUR EXISTING CISCO ONEID ACCOUNT TO REGISTER

You can use your existing account to register for Cisco Live Cancun.

CREATING A CISCO ONEID ACCOUNT

  • Click on a Register Now button from the Registration Packages page and then click the Create Account button.
  • Fill out the registration form and submit your information
    • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
    • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
    • Password must include one upper case character, one lower case character and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
    • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
    • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image
  • You receive an on-screen confirmation to check your email for an authorization code.
  • Copy the 6-digit code out of your email and enter onto the verification screen and click the “Verfiy” button.
  • Once verified, you can login to Cisco OneID with your newly created email and password account.

USING EVENT CREDENTIALS ON CISCOLIVE.COM

Your Cisco OneID username and password will also work to access on-demand content.

ACCOUNT SETTINGS

UPDATING YOUR CISCO LIVE PROFILE

You can update your Cisco Live Cancun information by logging in to your Cisco Live Registration.

UPDATING YOUR CISCO ONEID PROFILE

Some personal information can only be edited by updating your Cisco OneID profile. You will need to log back in to Cisco Live for your OneID edits to appear. Choose the one of the following links to edit your information:

UPDATING YOUR CISCO ONEID PROFILE

Some personal information can only be edited by updating your Cisco OneID profile. You will need to log back in to Cisco Live for your OneID edits to appear.

Some personal information can only be edited by updating your Cisco OneID profile. You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco OneID information to set up a recovery phone number within the security settings.

UPDATING YOUR PREFERRED FIRST NAME

To update your preferred first name, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the "Personal" link and add your preferred first name into you personal details. When finished, click the "Update" button.

ADDING A RECOVERY NUMBER TO YOUR ACCOUNT

To add a recovery number to your account, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.

ADDING TWO-STEP AUTHENTICATION TO YOUR ACCOUNT

To add two-step authentication, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.

In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.

PASSWORDS

RESETTING YOUR PASSWORD

  • Click on a Register Now button from the Registration Packages page.
  • You will be sent to the Cisco OneID Sign In page.
  • Enter in your username or email address and click the "Next" button.
  • Click the "Forgot Password?" link underneath the "Sign In" button.
  • Choose your preferred password recovery method. (Options may include via email or via phone.)
  • If you chose via email, you will receive an on-screen confirmation to check your email for an authorization code.
  • Copy the 6-digit code out of your email and enter onto the verification screen and click the "Submit" button. This code is only good for 4 hours.
  • Create and verify a new password.
  • Click the "Sign In" button from the confirmation screen.
  • To register for the event, click on a Register Now button from the Registration Packages page, log in with your Cisco OneID credentials and proceed through the Cisco Live registration process.

PASSWORD REQUIREMENTS

  • Passwords much contain:
    • One uppercase character
    • One lowercase character
    • One number
  • Passwords much be a minimun of 8 characters and a maximum of 60 characters.
  • No special characters can be used except the following: at sign (@), period (.), hyphen (-), underscore (_), tilde (~), exclamation point (!), pound sign (#), dollar sign ($), percent sign (%), carat (^), and sign (&) and asterisk (*).

ADDING A MOBILE NUMBER TO RECEIVE PASSWORD NOTIFICATION VIA PHONE

In your Cisco OneID account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information:

IF YOU HAVE NOT RECEIVED THE EMAIL TO RESET YOUR PASSWORD

  • Check your spam or junk mail filter to see if it was sent there.
  • If you do not have a Cisco OneID account, you will need to create one.

RESENDING THE PASSWORD RESET EMAIL

  • If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click the "Resend Email" link.
  • If you do not have your confirmation screen still open, you can go through the password reset process again.
  • If you continue to have issues receiving your password reset email, please contact support at web-help@cisco.com.
Top