FAQs
Find information about Cisco Live – where, when, and why to attend.
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General
Where and when will Cisco Live take place?
Cisco Live will take place June 2-6, 2024, in Las Vegas, Nevada at the Mandalay Bay Convention Center. In addition, Cisco Live will host a global broadcast to watch from anywhere in the world. The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for 35 years.
When will registration open?
Registration is now open. For package pricing and details about Labs and Seminars, review our registration packages page.
Why should I attend?
By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! Learn more about why you should attend and how to convince your boss.
Will there be a Cisco Live Celebration party at the event?
Yes, we are planning a celebration event for attendees in Las Vegas and can’t wait for you to participate. More details about the party will be available in the next few months.
Where is the agenda for Cisco Live?
You can review the high-level agenda on the agenda page.
Will there be a broadcast of the event?
Yes, we will host a global broadcast with many sessions from the event. Available online June 4-6, enjoy behind-the-scenes access to Cisco Live 2024 from anywhere in the world – for free! Stay tuned for the global broadcast agenda to be posted in mid-May.
Register for the global broadcast today!
Is there a Next Gen Program at Cisco Live?
While there is not a Next Gen Program at the event, Cisco Live 2024 is dedicated to providing impactful content that is meaningful to the early-in-career audience. Be on the lookout for the Early in Career Learning Map in 2024. Learn more
What does early-in-career mean?
At Cisco Live, early-in-career is defined as an attendee that has been in their career, role, or industry for seven years or less. This includes those that have made a change or pivot recently in their profession.
Will there be an opportunity for Cisco partners to sponsor Cisco Live 2024 Las Vegas?
A limited number of sponsorship opportunities are available for Cisco Live 2024. To learn more, please contact the Cisco Live Sponsorship Team.
If I have questions, who can I contact regarding Cisco Live 2024 Las Vegas?
Registration Support: 1.866.405.2508
International: 1.650.416.8768
Email Support: ciscolive@ciscoevents.com
Are there any Health & Safety guidelines for attending Cisco Live 2024 in Las Vegas?
The health and safety of event attendees is our top priority. If you are feeling unwell, please refrain from attending the event. At this time, Cisco does not have any health-related requirements in place for event attendance. Should this change, we will follow up with updated guidance.
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Registration
How much does it cost to attend?
We offer various package price points to fit your needs, ranging from $2595 for a Full Conference package to $725 for an Explorer pass. Check out the registration packages page for more information.
Is there an age requirement to attend Cisco Live?
Yes, you must be 21 years old or older to attend any Cisco Live events.
Is there an Expo-only pass available?
Yes, we offer an Explorer pass for $725 that allows access to Keynotes, the World of Solutions, and our celebration event. Learn more on the registration packages page.
Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?
Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Labs and Seminars. View more CLC FAQs
Do I need to be registered to attend the conference?
Yes, you must purchase a Cisco Live registration pass to attend the event. Learn more on the registration packages page.
How do I register for Cisco Live?
Register for Cisco Live by visiting the registration packages page to determine which package is best for you.
Do you offer discounted rates?
We offer discounted rates for Education and Government employees. The Government/Education rate is open to all bona-fide employees of a United States and Canadian federal, state, or local government entity, including employees of public higher education institutions. All attendees registering under this government rate will be required to show their employer-issued government ID or other proof of government employment upon check-in. Learn more
What are group passes and how do I purchase them?
Group passes are for companies who want to purchase bulk Full Conference or IT Leadership packages before the conference. More information about the Group Discount Program can be found on the registration packages page. To purchase the packages, please contact Cisco Live Registration Support.
How do I purchase a Lab or Seminar?
To purchase a Lab or Seminar, visit the registration packages page to review the options and, when you register, add the Lab and/or Seminar to your package. If you are already registered, log in to the Attendee Dashboard to add onto your package.
If you purchased a Lab or Seminar before the Session Catalog opened, you can log in to the Attendee Dashboard and go to “Manage Labs and Seminars” to review the selection and schedule your session.
Will there be certification exams at Cisco Live?
Yes, attendees can take their scheduled exams at the Pearson Vue Certification Testing Center, Sunday – Thursday. Exams must be scheduled through Pearson Vue by June 1. A complimentary exam is offered to all Full Conference and IT Leadership package holders and can be selected during registration.
Can I bring a guest to Cisco Live? How can I purchase a Cisco Live Celebration guest pass?
Guest passes can be purchased by the Cisco Live registrant during registration or through the Attendee Dashboard once registration is completed.
What is your cancellation policy for conference registration?
These dates apply to all package purchases. Cancellations must be received in writing to the Help Desk.
Dates, Refund Amount
Through May 1, Full Refund
May 2 – May 15, 50% Refund
May 15 or Later, No RefundNote: Cisco Learning Credits are non-refundable.
What is the Attendee Dashboard?
The Attendee Dashboard is a personalized dashboard for all registered attendees to find details of their Cisco Live package. In the dashboard, you can add to/update/cancel registration, book/edit hotel reservations, check on CCIE or NetVet status verification, and more.
How do I update my registration information?
Visit the Attendee Dashboard or email our registration team.
Where can I access my invoice for the event?
Once you’ve completed your Cisco Live registration you will receive a confirmation email with your invoice attached. You can also find your invoice in the Attendee Dashboard.
I can no longer attend. Can I transfer my event registration to someone else?
Substitutions may be requested by sending an email to the Cisco Live 2024 Registration Team with the names and email addresses of both the original and substitute registrants. All substitutions must be within the same company and must be received by May 15, 2024, to avoid a $100 processing fee.
I purchased the Full Conference PLUS package. How do I select a Technical Seminar?
To schedule your Technical Seminar, you can log in to the Attendee Dashboard and go to "Manage Labs and Seminars" to review the selection and schedule your session.
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Hotels
How can I book a room at one of the Cisco Live hotels?
After you’ve completed your Cisco Live registration, you can reserve your hotel room. Cisco Live has secured discounted rates for our attendees. Book or make changes to your Cisco Live hotel accommodation through the Attendee Dashboard or by contacting the Cisco Live Registration team. Note: All hotels will require a first night’s deposit and charge a daily resort fee.
When will the Cisco Live hotel block close?
We encourage attendees to reserve a hotel room as soon as possible to secure their preferred hotel. We anticipate the hotel block selling out prior to the event.
Will a shuttle be offered?
A shuttle is available to those attendees staying at MGM Signature and MGM Grand, Sunday – Thursday. All other hotels in the hotel block are walkable to the Mandalay Bay Convention Center. A shuttle will also be offered for the Cisco Live Celebration to all properties in our hotel block.
When will I receive confirmation of my hotel reservation?
You will receive an email confirmation from Cisco Live within 24 hours of booking your hotel room. To make changes, please see the hotel section in the Attendee Dashboard.
How do I make changes to my reservation?
Registrants can log in to the Attendee Dashboard to make changes to their hotel reservation, or you can contact the Cisco Live Registration team. You will receive a new confirmation email once your reservation has been changed. After May 9, any changes to your reservation will need to be made directly with the hotel.
What is the cancellation policy for the hotel reservation?
Hotel reservations can be cancelled at any time until May 9 in the Attendee Dashboard. After May 9, attendees will need to work directly with the hotel. All reservations will need to be cancelled 72 hours prior to arrival otherwise the first night’s deposit is forfeit.
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Session Catalog
What is the Session Catalog?
The session catalog is the place to explore all the sessions offered at Cisco Live. Anyone can view the Session Catalog. Event registrants can see recommendations, add sessions to a favorites list, and build a personal schedule.
Session scheduling is now open for Full Conference, Full Conference PLUS, and IT Leadership package holders.
Where do I log into the Session Catalog?
Log into your Cisco Live account to favorite sessions and see session recommendations based on your Cisco Live profile. To log in, click either the "Log in" link in the top navigation or the link on the blue navigation bar within Session Catalog.
If you are having trouble creating a Cisco account in order to register for the event, contact web-help@cisco.com or view the Account Help FAQs.
How do I search for sessions?
To find sessions in the Session Catalog, you can use both filters and search terms – together or separately.
Using Filters
Click the down-arrow (˅) icon on a filter category in the Filters sidebar to expand and view all options for that filter. Select a box to choose your filter. You may choose more than one filter to enhance the search results findings.
To remove filters from your search results, click the "x" symbol after the filter name or click Clear (both are located to the right of the search box).
Using Search
Type your search terms into the search box on the Filters sidebar. Click the search icon or hit the Enter key to search.
To remove search terms from your search results, click the "x" symbol after the search term in quotes or click Clear (both are located to the right of the search box).
Where can I find details on each session?
To see all session details, click the session title or the down-arrow (˅) icon at the bottom of the session card to expand.
Clicking on a speaker name will show more details for that speaker and provide a link to all the speaker's sessions.
What is My Favorites and how do I use it?
Log into your Cisco Live account in the upper right portion of your screen. Once logged in, you can add a session to your favorites list by clicking the star.
To view your favorites list in the Session Catalog, click the box next to My Favorites in the filter area.
Where can I find recommended sessions?
To see your recommended sessions, you must be logged in to the Session Catalog. Session recommendations will appear as you browse the catalog. You can also filter to view your recommended sessions by selecting the My Recommendations box in the Filters sidebar.
Recommendations are initially based on the interests you selected when registering and are refined as you favorite, schedule, or rate your recommendations. To update your technology interests, edit them on your registration profile.
To refine your recommendations, click the “Thumbs Up” or “Thumbs Down” icons. Refresh the Session Catalog page in your browser to see new recommendations.
How do I schedule sessions?
To create your schedule, you must register for the event and log in to the site from the Session Catalog page or the top navigation.
In the Session Catalog, click the Schedule button on any session you would like to add to your personal schedule. You can click Unschedule to remove.
Only one session can be scheduled in a time slot, but you can have additional sessions favorited for the same time.
How can I view my schedule?
The My Schedule link in the Session Catalog blue navigation bar will take you to the calendar view of your personal schedule.
You can add sessions from the My Schedule page. To search for a session for a specific time, mouseover an empty time slot to view the plus (+) icon. Click on the plus (+) icon to bring up a list of sessions for that time.
From the list of sessions, click the Schedule button to add to your schedule or click the star to add to your favorites list. If you have a recommended session for the time slot, it will also show here. You can also remove sessions from a time slot by clicking the Unschedule button.
To view session details from your calendar, click on the session listing.
To view your favorites on your schedule, click the box next to Show Favorites at the top right of the calendar.
You can view your schedule by all days (June 2-6) or by specific day by clicking the row or column icons in the upper right corner next to the Show Favorites toggle.
You can print a copy of your schedule from the My Schedule page by clicking on the calendar icon in the upper right corner next to Show Favorites. You can also download calendar reminders from this dropdown.
Who gets seated first in each session?
Session Access is granted into general sessions and customer success stories in stages:
15 minutes prior to session start times: Pre-registered attendees allowed in room
5 minutes prior to session start times: All remaining seats made available to Full Conference or IT Leadership pass holders waiting line on a first come first served basis
How do I schedule a Lab or Technical Seminar?
To schedule your session, you can log in to the Attendee Dashboard and go to "Manage Labs and Seminars" to review the selection and schedule your session.
What are Labs and Seminars and when are they offered?
Labs and Seminars are premium education sessions that offer in-depth training with Cisco experts on core technologies. Each lab and seminar are 4 hours long and can be added to any Cisco Live registration package. Technical Seminars are only offered on Sunday, and Instructor-led Labs will be held on Sunday through Thursday concurrently with other technical education sessions. Registration for Labs and Seminars is now open, and session scheduling will open in late February.
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Cisco AI Assistant
What is Cisco AI Assistant for Cisco Live?
Cisco AI Assistant delivers highly personalized session recommendations for registered event attendees. Watch this video for step-by-step instructions.
How does Cisco AI Assistant create session recommendations?
Cisco AI Assistant uses your technology interests collected at registration, session preferences, and previously attended sessions to generate recommendations to complete your agenda around your current schedule. If you are new to Cisco Live or have not attended a Cisco Live event in the last 2 years, the AI Assistant will ask three questions about session preferences to help optimize recommendations. No personal information is used by the AI Assistant at any time.
How do I get started using Cisco AI Assistant?
You must be registered and logged in to your Cisco Live account to use the AI Assistant. To get started, go to the Session Catalog, and click the blue ‘Go now’ button. If you are new to Cisco Live or have not attended an event in the last two years, the AI Assistant will ask a few questions to help optimize the recommended sessions.
Why should I use Cisco AI Assistant for my Cisco Live agenda?
With over 1,000 sessions to explore, the AI Assistant can recommend sessions that are right for you based on data like your registration preferences and previously attended sessions. You’ll see recommendations in a calendar view so you can build your ideal agenda at Cisco Live. It will suggest sessions and alternate sessions for you to consider.
I need help with Cisco AI Assistant. Who can I reach out to?
You can email the Cisco Live Support team with your questions.
How do I schedule the recommended sessions?
When you click “View Schedule” in the chat modal, a calendar view will appear with your recommended sessions. Use the hamburger icon on the recommended sessions and select “Add to Schedule” individually or, if you are happy with your recommended sessions, you can click “Schedule All” in the action bar at the bottom of the calendar.
How do I change my preferences?
While in the calendar view, select “Optimize Recommendations” in the Action bar below the calendar to go back to the chat modal. Use the answer prompts to change your preferences to your latest technology track and topic most relevant to you and your business needs.
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Cisco Learning Credits
Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?
Yes! Learning Credits are only for Cisco customers and partners and their respective employees to use. You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for labs and seminars. If you have any questions regarding your CLCs, please contact the Learning Credits Team.
Can I register with Learning Credits if they expire before the event?
Yes. You must register for Cisco Live before the expiration date of your Learning Credits, but the event can take place after the expiration date.
I registered with Learning Credits, what happens now?
Your request will go to your Team Captain for review and approval. Once approved, you will receive an email notification. Team captain approval is required prior to the event. If your Team Captain does not approve your request within 60 days, your Learning Credits SO will be automatically declined. If you have questions about your Team Captain, contact the Learning Credits Team.
I don’t have enough Learning Credits to pay for my entire registration package. Can I use another form of payment to pay the difference?
No, unfortunately, Learning Credits cannot be used in part payment or in conjunction with any other offer. You can purchase more Learning Credits by contacting the Learning Credits Team.
How do I check my Learning Credit balance?
You can access your Learning Credits via LCMT (the Learning Credit Management Tool) or contact the Learning Credits Team.
I need to cancel my registration paid with Learning Credits. How can I do this?
Purchases by Learning Credits are non-refundable. You may, however, request a substitution by sending an email to the Cisco Live Registration Team with the names and email addresses of both the original and substitute registrants.
Who can I contact with additional questions about my Cisco Learning Credits?
For additional information, visit the Cisco Learning Credits FAQ page or send an email to the Learning Credits Team.
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Account Help
For questions about account credentials or account creation contact web-help@cisco.com.
For questions about CiscoLive.com/global content or event registration contact ciscolive@ciscoevents.com.
Account support
Cisco Live Global can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account you can create one when you register for CiscoLive.com/global.
If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact ciscolive@cisco.com to have your accounts connected (after you have completed registration for the event).
Your previous Cisco Live credentials will no longer work on CiscoLive.com/global. You must log in with your Cisco account username and password.
Registering for an event if you do not have a Cisco Account:
- Click on the Register Now button.
- You will be sent to the Cisco Account Sign In page.
- Click on the Create Account button.
Creating a Cisco account:
- Fill out the Cisco account form and click Register.
- Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
- Last Name can be 2 to 50 characters in length. You may use English and accented letters A-Z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
- Password must include one upper case character, one lower case character, and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
- Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
- Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image
- You will receive an on-screen confirmation to check your email for an authorization code.
- Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
- Once verified, you can login to your Cisco account with your newly created email and password.
- Once signed in, you will be directed back to CiscoLive.com/global.
- To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.
Registering for an event using your existing Cisco account:
- Login to your Cisco account with your email and password.
- Once signed in, you will be directed back to CiscoLive.com/global.
- To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.
Reasons why your credentials are not matching our records:
- Your email or password is incorrect.
- Your account is not activated. Check for your spam or junk mail for the activation email.
- Your account is locked or suspended.
- You do not have a Cisco account.
You suspect your Cisco account is locked or suspended:
You can email support at web-help@cisco.com.
Special characters in email addresses:
You may use any of these special characters in front of the @ sign in your email address:
- ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~ .
You may use any of these special characters after the @ sign in your email address:
- hyphen (-), period (.)
Using Cisco account credentials on CiscoLive.com/on-demand:
Your Cisco account username and password will also work to access on-demand content.
Account settings
Updating your Cisco Live profile:
You can update your information by logging in to your Cisco Live Registration.
Updating your Cisco account profile:
Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:
- Cisco Customer
- Cisco Employee - Login to the Help Zone using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the Help Zone, reach out to Employee Services Technical Support (ESTS).
You will need to log back into Cisco Live for your Cisco account edits to appear.
You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.
Updating your preferred first name:
To update your preferred first name, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.
Adding a recovery number to your account:
To add a recovery number to your account, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.
Adding two-step authentication to your account:
To add two-step authentication, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.
In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.
Password help
Resetting your password:
- From the "Reset Password" page, enter your email address associated with your account OR Click "Login" from the CiscoLive.com/global top navigation.
- You will be sent to the Cisco SSO login page.
- Select “Forgot Password?" underneath the Next button.
- A temporary Reset Password link will be sent. Methods are:
- Reset via SMS. SMS can only be used if a mobile phone number has been configured in your SSO profile
- Reset via Email
- Click the "Reset Password" link. This line is only good for 1 hour.
- From the Reset Password screen, create and verify a new password. You will also receive an email confirming you have updated your account.
Password requirements:
- Passwords must contain: One uppercase character, one lowercase character, and one number
- Passwords must be a minimum of 8 characters and a maximum of 60 characters.
- No special characters can be used except the following: at sign (@), period (.), hyphen (-), underscore (_), tilde (~), exclamation point (!), pound sign (#), dollar sign ($), percent sign (%), carat (^), and sign (&) and asterisk (*).
Adding a mobile number to receive password notification via phone:
In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information:
- Cisco Customer
- Cisco Employee - Login to the Help Zone using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the Help Zone, reach out to Employee Services Technical Support (ESTS).
If you have not received the email to reset your password:
- Check your spam or junk mail filter to see if it was sent there.
- If you do not have a Cisco account, you will need to create one.
Resending the password reset email:
- If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click the "Resend Email" link.
- If you do not have your confirmation screen still open, you can go through the password reset process again.
- If you continue to have issues receiving your password reset email, please contact support at web-help@cisco.com.