Collaboration

Collaboration is driving the next wave of business growth, innovation, and productivity for organizations of all sizes.  Yet, how do you navigate the challenges presented by today’s Post PC world, where employees are more mobile, social, visual and virtual than ever before?  As well as manage the consumerization of IT?

Effective collaboration requires equal consideration of technology, culture and process, and in this track, you’ll learn how to plan and build strategies and solutions to connect, communicate and collaborate with your employees, customers, partners and suppliers.

Sessions will address challenges in designing and deploying unified communications, customer collaboration, telepresence and collaboration applications such as instant messaging and presence, enterprise social software and web conferencing.  Tap the expertise of Cisco engineers who are directly involved in building Cisco Collaboration solutions and working with customers like you every day.  Learn how to deploy and secure a consistent user experience across heterogeneous devices as you enable collaboration in a Bring Your Own Device (BYOD) environment.  Evaluate the pros and cons of on-premise and cloud-based solutions, as well as the impact of desktop virtualization.

This year’s collaboration track at Cisco Live covers the breadth and depth of communication technologies as indicated by the sample sessions below.  We look forward to seeing you.

Sample sessions:

• Deploying Cisco Quad Social Networking
• Hosted Collaboration Solution – Demystifying the UC Cloud
• Planning and Designing a Cisco Unified Customer Voice Portal Deployment
• Migration and Co-Existence Strategy for Unified Communications (UC) or Collaboration Applications on Unified Computing Systems (UCS)
• Enabling Mobile Workers with BlackBerry Mobile Voice System Integration to Cisco Unified Communications Manager
• Cisco Unified Customer Voice Portal and Video Contact Center Update
• Cisco Planning and Designing a Cisco Unified Contact Center Enterprise Deployment

Cisco Collaboration User Group

The Cisco Collaboration User Group is today’s largest and most influential Cisco customer organization with more than 5,000 members worldwide. Year round, members gain exclusive access to NDA briefings, Cisco product experts, early product releases, and more. Members help influence Cisco product direction, increase their professional knowledge, and expand their peer network.

At Cisco Live, Cisco Collaboration User Group members enjoy VIP perks and access to exclusive sessions.

• Attend seven members-only product direction sessions and an open forum Q&A session led by Cisco product managers. Session speakers will hold user group exclusive “office hours” in the Meet the Engineer area for in-depth follow-up conversations.
• Participate in a focus group with the Cisco user experience design team to impact the usability of Cisco Collaboration solutions.
• Enjoy preferred seating at the Collaboration Solutions Keynote and the Collaboration Executive Q&A.
• Relax in the Collaboration User Group member lounge in the Convention Center.
• Receive a member appreciation gift at the Cisco Collaboration Booth in World of Solutions.

Not a member? Join today to schedule these exclusive sessions and start benefiting from all the user group programs. Membership is free and open to all Cisco customers and partners interested in Cisco Collaboration solutions. Join at www.cisco.com/go/cug.

*New! Product and Solution Overviews

Click on a session below to toggle for more/less information.

• PSOCOL-4000
Engaging Today’s Empowered Customers Using Innovative Collaboration and Video Solutions

Ross Daniels, Director, and Erica Schroeder, Director

Organizations of all sizes strive to better engage customers, increase loyalty and provide care in the manner in which today’s empowered customers demand. By removing legacy technology constraints and incorporating new social media, Web 2.0 agent workspaces, network-based recording and analytics capabilities, organizations can forge deeper customer relationships. In this session you will discover new innovations in video and collaboration solutions that will help you grow and maintain your customer base.

• PSOCOL-4001
Planning The Right Architecture Video and Collaboration

Kip Compton, CTO

As enterprises transform businesses processes with video and collaboration tools, they need an approach that ensures scalability, manageability, and flexibility across a multitude of devices, applications and operating systems. Join us as we discuss how the right architecture can provide interoperability with existing and future technology investments, secure and reliable access to applications from any location, a consistent user experience on any device, and the delivery of any content type – video, voice and data – for immersive interaction.

• PSOEVT-4002
Delivering Operational Excellence with Collaboration and Video Applications from the Cloud

Raj Gossain, VP

Are you looking for ways to easily and securely extend collaboration and video capabilities across your organization without making heavy CAPEX investments in on-premise infrastructure? In this session you will learn about Cisco’s cloud-based delivery model, which will enable you to cost effectively scale and manage value-added applications like telepresence, mobility, web conferencing, presence, instant messaging and customer collaboration. Discover how you can accelerate the deployment of new productivity and communication solutions using a highly available, secure service-delivery platform that is easy for IT to manage.

• PSOEVT-3500
Ensuring Video Interoperability in a World of Multiple Standards

Håkon Dahle, CTO

Two critical considerations when choosing the right vendor for your collaboration and video needs are a commitment to open standards and the ability to deliver a complete technology architecture. Working with a vendor who is committed to open standards (SIP, H.264 AVC, HEVC/H.265) and enabling interoperability across their product line will ensure that as collaboration and video technologies become more pervasive within and outside of the enterprise, you will easily be able to extend the reach of your investment. In this session, you will learn how to make sure that as your business grows, your investments will scale effectively and deliver seamless interoperability for your internal and external constituents.

• PSOCOL-3501
Collaboration in a Post PC World: Work Your Way

Michael Smith, Director

The information technology industry is undergoing one of the most significant periods of transformation in the last 20 years. This period of change is directed by a series of trends such as the explosive growth of powerful mobile devices, the consumerization of technology purchasing, and the move toward cloud-based software application delivery. In this session you will learn how to help your organization be as productive, competitive and efficient as possible in today’s mobile, social, visual and virtual world. You will learn how to “work your way” with the best collaboration experience possible whether you are mobile, in the office, or using a virtualized desktop with solutions such as Cisco Jabber, WebEx, Virtualization Experience Client, TelePresence and Cius, just to name a few.

Cisco on Cisco Case Studies

Hear from Cisco’s own IT engineers, their experiences deploying Cisco collaboration solutions that will be familiar to any IT professional.

• Inside Cisco IT: New Collaboration Tools Today and Tomorrow
• Inside Cisco IT: IT Unified Communication System Deployments

Table Topics

We are currently working on gathering new topics for 2012. Here are some popular topics from 2011:

• Unified Communications Design and Troubleshooting
• Cius Application Development
• Pervasive Video
• HCS for the Enterprise/Cloud-based UC for the Enterprise

Meet The Engineer

Please schedule some time to meet 1:1 with a Cisco expert. Topics around Collaboration will include:

• Contact Center/Unified Communications
• Cisco Cius
• VXI/VDI
• Telepresence
• Jabber
• Webex

Technical Solutions Clinic

Join Cisco experts who spend their days troubleshooting implementation, application, and integration issues for clients in a whiteboard discussion focused on your specific network challenges

Technical Solutions Clinic Details

Solution Keynotes and Executive Q&As

Solutions Keynote:
Collaboration and Video
Monday, June 11th 3:30 pm

Marthin De Beer, Senior Vice President, Video and Collaboration Group

Executive Q&A:
Collaboration and Video
Thursday, June 14th 10:00 am

Guido Jouret – VP/CTO Video
Murali Sitaram – VP/GM Collaboration Software
Steve Slattery – VP/GM Voice
OJ Winge – SVP/GM Telepresence

Panels

BYOD: (Bring Your Own Device) Managing The Proliferation of Smart Devices in the Enterprise