Collaboration
Share This: Mail In Google plus Twitter Facebook
Quick Links
- Technical Breakout Sessions
- Labs
- Technical Seminars
- Product and Solution Overview
- Business Strategy and Architecture
- Customer Case Study
- Cisco on Cisco
- Table Topics
Collaboration
One of the key questions regarding collaboration is how to make the most of a technology investment by extending it throughout the business and streamlining processes that cross organization boundaries.
In this track, you’ll learn what you need to know to develop an advanced mobile strategy and how to make it easier for mid-market organizations to manage and deploy advanced communications solutions. You will also see how unified communications can streamline specific business operations such as a call center through advanced customer collaboration capabilities.
Finally, this track will look at how you can realize all the advantages of video will maximizing the return on investment – including options that don’t require significant infrastructure expenditures. We’ll delve into the various hosting options for collaboration solutions and explore the pros and cons of each.
Technical Breakout Sessions (90 minute and 120 minute)
- HCS Contact Center Update
- Cisco Unified Contact Center Express Update and Roadmap
- Cisco Finesse – The Next Generation Agent Collaboration Experience
- Introduction to Cisco Contact Center Capabilities and Design
- Cisco Unified Contact Center Enterprise and CVP Overview and Roadmap
- Update and design of Multichannel Contact Center
- Cisco Unified Contact Center Enterprise Planning and Design
- Introduction to New Features with Troubleshooting on Cisco Unified Contact Center Express
- Planning and Designing a Cisco Unified Contact Center Express Deployment
- MediaSense CDN / Building recording and monitoring applications with the MediaSense API
- Making the Move to Cisco Outbound Option – A Look from the Avaya Predictive Dialer Perspective
- UCCE Deployments on Cisco UCS Platforms Best Practices
- Advanced CCE Scripting with Precision Routing
- Unleash the power of Unified Contact Center Express with APIs, custom reporting and Advanced scripting
- Unified Intelligence Center: Standard and Custom Reporting on Contact Center Express and Contact Center Enterprise
- Integrating and Deploying Video In Contact Centers For Highly Mobile and Collaborative World
- Troubleshooting Cisco Unified Contact Center Enterprise
- Upgrade Planning for Cisco Unified Intelligent Contact Management and Cisco Unified CVP
- UCCE Capacity Planning and Expansion
- Cisco Interoperability with Microsoft
- Designing for Next Generation UC Clients and Endpoints
- Deploying Cisco WebEx in Enterprise Networks
- Hosted Collaboration Solution – Demystifying the UC Cloud
- Designing and Deploying Cisco Rich Media Conferencing
- Deploying Cisco TelePresence Management Suite and Extension
- Implementing Optimal Video Collaboration with Medianet
- Cisco Unified Communications Integration for IBM
- Cisco Unity Connection 9.X Update and New Feature Demos
- Fixing SIP Problems with Cisco Unified Communications Manager’s SIP Normalization Tools
- Network Design and Implementation for IP Video Surveillance
- Business to Business Video
- Overview of Cisco TelePresence Solution and Deployments
- Cisco Telepresence: best practices for call control integration
- Deploying TelePresence and Video Endpoints on Unified Communications Manager
- Designing and Deploying Multipoint Conferencing for Telepresence Video
- Troubleshooting Network Impairments in Enterprise TelePresence Deployments
- Enterprise Video Network Performance Analysis with Medianet
- Deploying Jabber Video for Telepresence(Movi)
- Deploying Telepresence & Video endpoints
- Bringing Webex meetings and Telepresence together – WebEx TelePresence Integration
- Using Video Analytics to Improve Safety, Security, and Business Intelligence
- Troubleshooting TelePresence Call Failures
- Medianet Traffic and Device awareness for intelligent services (2)
- Edge Security, Policy Enforcement Challenges & *The* Solution!
- Introduction to Cisco Mobile Collaboration
- Troubleshooting Cisco Unity Connection
- Migration and Co-Existence Strategy for Unified Communications (UC) or Collaboration Applications on Unified Computing Systems (UCS)
- Emergency Calling and Cisco Unified Communications
- SIP Trunk design and deployment in Enterprise UC networks
- Enterprise Dial Plan Fundamentals
- Best Practices for Migrating Previous Versions of Cisco Unified Communications Manager (CUCM) to CUCM 9.X
- Understanding, Integrating, and Troubleshooting Fax Communications in Today’s Enterprise Networks
- Extension Mobility – Cross Cluster
- Cisco Unified IP Phones Update: Best Practices and Collaboration Enablement
- Cisco Enterprise Mobile Collaboration Solutions
- Planning and Designing Virtual Unified Communication Solution
- Cisco Unified Communications at Branch Offices: Deployment Scenarios, Management, and Security
- Deploying B2B URI Dialing with Cisco UC Manager and VCS Expressway Solution
- Cisco Extend & Connect – Use Jabber with any device or number
- Unified CM Enhanced Locations CAC Design Session
- Deploying Cisco Jabber on Mobile Devices
- Cisco Jabber: Deploying Cisco Jabber On Premise
- UC on UCS Overview
- Deploying and Migrating to Jabber Clients
- Cisco WebEx Cloud Connected Audio (CCA) Deployment Best Practices
- Cisco Jabber: Deploying Cisco Jabber with WebEx Messenger
- Introduction to Identity Services for Cisco Collaboration
- Designing & deploying UC networks with Cisco Unified Session Management Edition
- Cisco UC Manager Security
- Cisco Jabber Federation Implementation
- Cisco Unity Connection Unified Messaging with On-Premise and Cloud Applications
- Cisco Jabber Federation
- Troubleshooting SIP with Cisco Unified Communications
- Understanding the Cisco Virtualization Experience
- Implementation and Management of Cisco’s Enterprise Session Border Controller – Cisco Unified Border Element
- Advanced Dial Plan Design for Unified Communications Networks
- Advance Identity Services for Cisco Collaboration Solution
Labs (4 hour and 8 hour)
- Cisco Contact Center Enterprise: Design, Deployment, and Administration
- Enterprise Medianet: Video Applications and Network Design Lab
- TelePresence Integration Lab – The Next Generation of Collaboration Solutions
- The Ultimate BYOD Jabber & Presence Lab for CUCM 9.x
- The Ultimate Cisco Unified Communications Manager 9.x New Features Lab
- Cisco Unified CM 10.0 SIP Trunking, Session Management, Intercluster Lookup Service and URI Dialing
- Hands-on Troubleshooting of SIP Networks – Cisco Unified Communications Manager and Cisco Unified Border Element
Technical Seminars (4 hour and 8 hour)
- Advanced Contact Center Enterprise Architecture & Design Workshop
- Customer Voice Portal Technical Seminar: Planning, Design and Troubleshooting
- Step-by-Step Deployment of Jabber Clients
- Deploying Hosted Collaboration Solution (HCS)
- Architecture for Interactive Video Communication
- E.164 Dial Plan Migration and Advanced UC Features Enablement
- Virtualization with UC Solutions on UCS Platform
- Cisco Jabber Collaboration Anywhere on Any Device
- Web-enabled UC & Video: Toolkits, Products & Trends
- Cisco Unified Communications Manager Serviceability and Troubleshooting
- Mobility: Enabling the Mobile Worker with Cisco Collaboration
- Troubleshooting Voice and Video Quality in Unified Communications Networks
Product and Solution Overview (60 minute)
- Cisco Collaboration Applications
- Customer Collaboration
- Architecting for Pervasive Video
- Everything you wanted to know about Cisco UC: Tips, Tricks, and little-known features
Business Strategy and Architecture (60 minute)
- Implementing an Integrated Solution for Enterprise Mobility and Collaboration
- Developing Your Collaboration Architecture and Strategy
- Mapping Business Communication Methods & Workflows into an Innovative Architecture
- Mobile Customer Care – Are You Ready?
- How to transform your business with Collaboration
Customer Case Study (60 minute)
- Bank Collaborates, Trains, and Protects with Cisco Collaboration, Video, and Physical Security Solutions for Solid ROI
- How to manage the transition and evolution of your contact center – the customer point of view:McKesson
Cisco on Cisco (90 minute)
- Inside Cisco IT: New Collaboration Tools Today and Tomorrow
- Inside Cisco IT: Video Interoperability…Not Just a Dream
- Inside Cisco IT: Offering Video as an IT Service…How to Fund, Justify and Enable
- Inside Cisco IT: Do’s, Don’ts and Lessons Learned during 5 Years of Video Deployment
Table Topics
- Cisco Medianet: Managing Enterprise Video
- Unifying the Workspace with Jabber, Thin Client, and Accessories
- Mobile Collaboration and Communications
- Cisco Contact Center Express Best Practices
- Cisco Contact Center Enterprise
- SIP Trunking: Best Practices for Cisco UC and Contact Center
- Prime Collaboration for Network Management
- Using Cisco Jabber Across Your Desktop, Tablet, and Phone
- Cisco TelePresence and Enterprise Video
- Cisco TelePresence and Enterprise Video
- Security and Policy Enforcement at the Collaboration Network Edge
- Discuss Cisco UC Deployment Issues and Provide Solutions
- Cisco UCM and VCS, MCU Scheduling Considerations, Conductor
- Call Admission Control
- Cisco Unity and Unity Connection
