FAQs

Cisco Live Global can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account you can create one when you register for CiscoLive.com/global.

If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact the Cisco Live Support Team to have your accounts connected (after you have completed registration for the event).

Your previous Cisco Live credentials will no longer work on CiscoLive.com/global. You must log in with your Cisco account username and password.

Registering for an event if you do not have a Cisco Account:

• Click on the Register Now button.
• You will be sent to the Cisco Account Sign In page.
• Click on the Create Account button.

Creating a Cisco account:

• Fill out the Cisco account form and click Register.
  • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
  • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-Z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
  • Password must include one upper case character, one lower case character, and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
  • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
  • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image
• You will receive an on-screen confirmation to check your email for an authorization code.
• Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
• Once verified, you can login to your Cisco account with your newly created email and password.
• Once signed in, you will be directed back to CiscoLive.com/global.
• To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.

Registering for an event using your existing Cisco account:

• Login to your Cisco account with your email and password.
• Once signed in, you will be directed back to CiscoLive.com/global.
• To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.

Reasons why your credentials are not matching our records:

• Your email or password is incorrect.
• Your account is not activated. Check for your spam or junk mail for the activation email.
• Your account is locked or suspended.
• You do not have a Cisco account.

You suspect your Cisco account is locked or suspended:

You can contact Cisco support.

Special characters in email addresses:

You may use any of these special characters in front of the @ sign in your email address:

• ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~ .

You may use any of these special characters after the @ sign in your email address:

• hyphen (-), period (.)

Using Cisco account credentials on CiscoLive.com/on-demand:

Your Cisco account username and password will also work to access on-demand content.

Updating your Cisco Live profile:

You can update your information by logging in to your Cisco Live Registration.

Updating your Cisco account profile:

Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:

• Cisco Customer
• Cisco Employee - Login to the Help Zone using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the Help Zone, reach out to Employee Services Technical Support (ESTS).

You will need to log back into Cisco Live for your Cisco account edits to appear.

You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.

Updating your preferred first name:

To update your preferred first name, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.

Adding a recovery number to your account:

To add a recovery number to your account, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.

Adding two-step authentication to your account:

To add two-step authentication, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.

In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.

Resetting your password:

• From the "Reset Password" page, enter your email address associated with your account OR Click "Login" from the CiscoLive.com/global top navigation.
• You will be sent to the Cisco SSO login page.
• Select “Forgot Password?" underneath the Next button.
• A temporary Reset Password link will be sent. Methods are:
  • Reset via SMS. SMS can only be used if a mobile phone number has been configured in your SSO profile
  • Reset via Email
• Click the "Reset Password" link. This line is only good for 1 hour.
• From the Reset Password screen, create and verify a new password. You will also receive an email confirming you have updated your account.

Password requirements:

• Passwords must contain: One uppercase character, one lowercase character, and one number
• Passwords must be a minimum of 8 characters and a maximum of 60 characters.
• No special characters can be used except the following: at sign (@), period (.), hyphen (-), underscore (_), tilde (~), exclamation point (!), pound sign (#), dollar sign ($), percent sign (%), carat (^), and sign (&) and asterisk (*).

Adding a mobile number to receive password notification via phone:

In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information:

• Cisco Customer
• Cisco Employee - Login to the Help Zone using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the Help Zone, reach out to Employee Services Technical Support (ESTS).

If you have not received the email to reset your password:

• Check your spam or junk mail filter to see if it was sent there.
• If you do not have a Cisco account, you will need to create one.

Resending the password reset email:

• If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click the "Resend Email" link.
• If you do not have your confirmation screen still open, you can go through the password reset process again.
• If you continue to have issues receiving your password reset email, please contact Cisco support.