FAQs

You can register for Cisco Live by visiting the Registration Packages page to determine which pass type is best for you. Then click on the ‘Register Now’ button to register.

Cisco Live offers a variety of package price points designed to fit every need and budget. Explore our registration packages for all of the details and to find your perfect fit!

Please visit the Registration Packages page for information on all the registration packages and add-ons. 

Yes, to ensure a safe and appropriate environment for all attendees, you must be 18 years of age or older to attend Cisco Live. 

Yes! You can redeem your CLCs to purchase your registration package for Cisco Live as well as pay for Technical Seminars. Please note Learning Credits are only for Cisco customers and partners and their respective employees to use. Learn more about using Cisco Learning Credits.

We offer discounted rates for CCIEs as well as for Education and Government employees. The government rate is open to all employees of a European state or local government entity, including employees of public higher education institutions. All attendees registering under this government rate will be required to show their employer-issued government ID or other proof of government employment upon check-in. Cisco may, at its sole discretion, charge the full amount to anyone unable to satisfy proof of employment requirements to Cisco’s satisfaction. Additional discounts do not apply. Technical Seminars are priced in addition to the conference fee.

Yes. To experience all of the amazing Cisco Live content and activities, you must purchase a Cisco Live registration pass. Learn more on the Registration Packages page.

Group passes are for companies who want to purchase registration passes of the same type in bulk before the conference. More information on group purchase option can be found on the Registration Packages page.

To purchase a Technical Seminar, visit the Registration Packages page to review the options and, when you register, add one or two Technical Seminars to your purchase. If you are already registered, log in to the Attendee Dashboard to add the Technical Seminar onto your package.

Technical Seminars will take place on Monday, February 8, 2027.

Yes, all Full Conference and IT Leadership pass holders can register for a free certification exam (subject to availability). The exams will take place at the Certification Testing Center at Excel London during Cisco Live (Sunday-Thursday). 

Exams must be scheduled though Pearson VUE by February 6, 2027. Details will be included in your event confirmation email and on the Attendee Dashboard. Please note seating is limited and exams are available on a first come, first served basis, so we recommend scheduling your exam early. T&C's apply.

Starting February 7, you may register on-site at a 50% discount on a space-available basis. You will not be able to register for a free exam once you are at the conference.

Yes. Guest passes for the Celebration can be purchased by the Cisco Live attendee either during the registration process or through your Attendee Dashboard. Share the fun and get ready for an unforgettable night at Cisco Live! Your guest will need to be 18 years of age or older, and they will need to pick up their own pass in person. You will not be able to pick up the Celebration pass on their behalf.

The cancellation policy applies to all packages and types of purchases except for payments made by Learning Credits which are non-refundable. Cancellations must be received in writing to the Registration Support team.

The Attendee Dashboard is your personalized hub for all things Cisco Live! Once you are registered, use the Attendee Dashboard to add to/update/cancel your registration, check on your CCIE or NetVet status verification, and so much more.

Please visit your Attendee Dashboard or send an email to the Registration Support team and they'll be happy to assist you.

Once you have completed your Cisco Live registration, you will receive a confirmation email with your pro forma invoice attached. You can also find your pro forma invoice on the Attendee Dashboard.

Substitutions may be requested by sending an email to the Registration Support team with the names and email addresses of both the original and substitute registrants. All substitutions must be from the same company.

Yes! Learning Credits are only for Cisco customers and partners and their respective employees to use. You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Technical Seminars.

For assistance with Cisco Learning Credits, contact your Team Captain or the person who provided you the SO number (in case of invalid or expired SO numbers). You can also submit a case through the Learn with Cisco Support tool.

Yes, you can! You must register for Cisco Live before the expiration date of your CLCs. The event itself can then take place after your credits have expired. Plan ahead and secure your spot! 

Your request will now go to your dedicated Team Captain for their review and approval. Once approved, you’ll receive an email notification. Remember, Team Captain approval is required prior to the event. If your Team Captain doesn’t approve your request within 30 days, your CLCs Sales Order will be automatically declined.

No, unfortunately, CLCs cannot be used in part payment or in conjunction with any other offer. You can purchase more Learning Credits by contacting the Learn with Cisco team.

Keeping track of your CLCs balance is easy! You can access your CLCs via the Learn with Cisco Support tool.

Please note that purchases made with CLCs are non-refundable. However, you do have the option to request a registration substitution to send a colleague in your place. Request a substitution by sending an email to our Registration Support team with the names and email addresses of both the original and substitute registrants.

A customer cannot upgrade their pass using CLCs. For all enquiries regarding registration, please contact our Registration Support team. 

For more information, visit the Learn with Cisco Support tool.

The Session Catalog is the place to explore all the sessions offered at Cisco Live. Anyone can view the Session Catalog. Once logged in, event attendees can see recommendations, add sessions to a favorites list, and build a personal schedule. Session scheduling will open on November 24.

To log in, click either the "Log in" link in the top navigation or the link on the navigation bar on the Session Catalog page. 

You’ll be able to build your agenda and schedule your desired sessions from November 24. 

To schedule a Technical Seminar, you will need to purchase the training in addition to your Full Conference or IT Leadership pass. You can purchase Technical Seminars when you register for the event, or if you have already registered, you can log in to the Attendee Dashboard and purchase one or two Technical Seminars.

If you have not already chosen your Technical Seminar, you can log in to the Attendee Dashboard and click "Manage Technical Seminars" to review the selection and schedule your session.

Cisco Live EMEA can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account you can create one when you register for CiscoLive.com/emea.

If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact CiscoLiveEMEA@cisco.com to have your accounts connected (after you have completed registration for the event).

Your previous Cisco Live credentials will no longer work on CiscoLive.com/emea. You must log in with your Cisco account username and password.

Registering for an event if you do not have a Cisco Account:

• Click on the Register Now button.
• You will be sent to the Cisco Account Sign In page.
• Click on the Create Account button.

Creating a Cisco account:

• Fill out the Cisco account form and click Register.
  • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
  • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-Z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
  • Password must include one upper case character, one lower case character, and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
  • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
  • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image
• You will receive an on-screen confirmation to check your email for an authorization code.
• Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
• Once verified, you can login to your Cisco account with your newly created email and password.
• Once signed in, you will be directed back to CiscoLive.com/emea.
• To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.

Registering for an event using your existing Cisco account:

• Login to your Cisco account with your email and password.
• Once signed in, you will be directed back to CiscoLive.com/emea.
• To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.

Reasons why your credentials are not matching our records:

• Your email or password is incorrect.
• Your account is not activated. Check for your spam or junk mail for the activation email.
• Your account is locked or suspended.
• You do not have a Cisco account.

You suspect your Cisco account is locked or suspended:

You can contact Cisco Support.

Special characters in email addresses:

You may use any of these special characters in front of the @ sign in your email address:

• ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~ .

You may use any of these special characters after the @ sign in your email address:

• hyphen (-), period (.)

Using Cisco account credentials on CiscoLive.com/on-demand:

Your Cisco account username and password will also work to access on-demand content.

Updating your Cisco Live profile:

You can update your information by logging in to your Cisco Live Registration.

Updating your Cisco account profile:

Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:

• Cisco Customer
• Cisco Employee - Login to the Help Zone using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the Help Zone, reach out to Employee Services Technical Support (ESTS).

You will need to log back into Cisco Live for your Cisco account edits to appear.

You can access this by logging in to CiscoLive.com/emea, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.

Updating your preferred first name:

To update your preferred first name, log in to CiscoLive.com/emea, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.

Adding a recovery number to your account:

To add a recovery number to your account, log in to CiscoLive.com/emea, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.

Adding two-step authentication to your account:

To add two-step authentication, log in to CiscoLive.com/emea, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.

In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.

Resetting your password:

• From the "Reset Password" page, enter your email address associated with your account OR Click "Login" from the CiscoLive.com/emea top navigation.
• You will be sent to the Cisco SSO login page.
• Select “Forgot Password?" underneath the Next button.
• A temporary Reset Password link will be sent. Methods are:
  • Reset via SMS. SMS can only be used if a mobile phone number has been configured in your SSO profile
  • Reset via Email
• Click the "Reset Password" link. This line is only good for 1 hour.
• From the Reset Password screen, create and verify a new password. You will also receive an email confirming you have updated your account.

Password requirements:

• Passwords must contain: One uppercase character, one lowercase character, and one number
• Passwords must be a minimum of 8 characters and a maximum of 60 characters.
• No special characters can be used except the following: at sign (@), period (.), hyphen (-), underscore (_), tilde (~), exclamation point (!), pound sign (#), dollar sign ($), percent sign (%), carat (^), and sign (&) and asterisk (*).

Adding a mobile number to receive password notification via phone:

In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information:

• Cisco Customer
• Cisco Employee - Login to the Help Zone using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the Help Zone, reach out to Employee Services Technical Support (ESTS).

If you have not received the email to reset your password:

• Check your spam or junk mail filter to see if it was sent there.
• If you do not have a Cisco account, you will need to create one.

Resending the password reset email:

• If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click the "Resend Email" link.
• If you do not have your confirmation screen still open, you can go through the password reset process again.
• If you continue to have issues receiving your password reset email, please contact Cisco Support.