FAQs
Find the answers to frequently asked questions about Cisco Live 2025 Amsterdam.
Find the answers to frequently asked questions about Cisco Live 2025 Amsterdam.
Cisco Live will take place February 9-14, 2025 in Amsterdam at RAI Amsterdam. In addition, Cisco Live will host a global broadcast to watch from anywhere in the world. The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for more than 30 years.
Registration is now open. For package pricing and details about Technical Seminars, please visit our registration packages page.
By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! Learn more about why you should attend and how to convince your boss.
Yes, we are planning a Cisco Live Celebration for participants at RAI Amsterdam and can’t wait for you to participate. More details about the party will be available in the next few months.
You can review the high-level agenda on the agenda page.
Yes, we will host a global broadcast featuring Keynotes, interviews and stories from the show floor. Available online February 11-13, enjoy behind-the-scenes access to Cisco Live 2025 from anywhere in the world – for free! Stay tuned for the global broadcast agenda to be posted in January.
A limited number of sponsorship opportunities are available for Cisco Live 2025. To learn more, please contact the Cisco Live Sponsorship Team.
Please contact our Registration Support team at CiscoLiveEMEA@ciscoevents.com.
The health and safety of event participants is our top priority. If you are feeling unwell, please refrain from attending the event. At this time, Cisco does not have any health-related requirements in place for event attendance. Should this change, we will follow up with updated guidance.
You can register for Cisco Live by visiting the registration packages page to determine which pass type is best for you. Then click on the ‘Register Now’ button to register.
We offer various pass types and price points to fit your needs. Check out the registration packages page for more information.
Yes, you must be 18 years old or older to attend Cisco Live 2025 Amsterdam.
Yes, we offer an Explorer pass that allows access to Keynotes, the World of Solutions, and the Cisco Live Celebration. Learn more on the registration packages page.
Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Technical Seminars. Please note Learning Credits are only for Cisco customers and partners and their respective employees to use. Learn more
Yes, you must purchase a Cisco Live registration pass to attend the event. Learn more on the registration packages page.
To gain access to the venue in Amsterdam, you will be required to show your government-issued photo ID as well as your registration QR code or event badge. You will not be allowed access without this, even if an event pass has been purchased.
We offer discounted rates for CCIEs as well as for Education and Government employees. The government rate is open to all employees of a European state or local government entity, including employees of public higher education institutions. All participants registering under this government rate will be required to show their employer-issued government ID or other proof of government employment upon check-in. Cisco may, at its sole discretion, charge the full amount to anyone unable to satisfy proof of employment requirements to Cisco’s satisfaction. Additional discounts do not apply. Technical Seminars are priced in addition to the conference fee.
Group passes are for companies who want to purchase Full Conference or IT Leadership passes in bulk before the conference. More information about the Group Discount Program can be found on the registration packages page.
To purchase a Technical Seminar, visit the registration packages page to review the options and, when you register, add Technical Seminar to your purchase. If you are already registered, log in to the Participant Dashboard to add onto your package.
NEW this year: Technical Seminars will be offered on Sunday afternoon, February 9 starting at 13:30 and on Monday morning, February 10 starting at 08:30.
Yes, participants can take their scheduled exams at the Pearson VUE Certification Testing Center at RAI Amsterdam (Sunday – Thursday). Exams must be scheduled through Pearson VUE by February 8. A complimentary exam is offered to all Full Conference and IT Leadership pass holders.
We do not offer guest passes for Cisco Live 2025 Amsterdam. All participants will need to purchase a Full Conference, IT Leadership, or Explorer pass.
The cancellation policy applies to all packages/types of purchases except for payments made by Learning Credits which are non-refundable. Cancellations must be made in writing to our Registration Support team.
Dates | Refund Amount |
---|---|
Until December 3, 2024 |
Full Refund |
December 4, 2024 – January 7, 2025 |
50% Refund |
January 8, 2025 or later |
No Refund |
The Participant Dashboard is a personalized dashboard for all registered participants to find details of their Cisco Live package. In the dashboard, you can add to/update/cancel registration, check on CCIE or NetVet status verification, and more.
Visit the Participant Dashboard or email our Registration Support team.
Once you’ve completed your Cisco Live registration you will receive a confirmation email with your pro forma invoice attached. You can also find your pro forma invoice in the Participant Dashboard.
Substitutions may be requested by sending an email to the Registration Support team with the names and email addresses of both the original and substitute registrants. All substitutions must be within the same company.
We are working with BCD Meetings & Events and HotelMap* to suggest hotels for your stay in Amsterdam. Please note that it is your responsibility to book your accommodation directly with your preferred hotel. We recommend that you do this as soon as possible. Learn more.
*Any contract for accommodation will be between you and the third-party supplier, and Cisco is not responsible for such contract in any way. Cisco does not supply any personal data to such third-party supplier.
Yes! Learning Credits are only for Cisco customers and partners and their respective employees to use. You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Technical Seminars. For assistance with Cisco Learning Credits, contact your Team Captain or the person who provided you the SO number (in case of invalid or expired SO numbers). You can also submit a case through the Certification Online Support Tool.
Yes. You must register for Cisco Live before the expiration date of your Learning Credits, but the event can take place after the expiration date.
Your request will go to your Team Captain for review and approval. Once approved, you will receive an email notification. Team Captain approval is required prior to the event. If your Team Captain does not approve your request within 60 days, your Learning Credits SO will be automatically declined.
No, unfortunately, Learning Credits cannot be used in part payment or in conjunction with any other offer. You can purchase more Learning Credits by contacting the Learning Credits Team.
You can access your Learning Credits via LCMT (the Learning Credit Management Tool) or contact the Learning Credits Team.
Purchases by Learning Credits are non-refundable. You may, however, request a substitution by sending an email to our Registration Support team with the names and email addresses of both the original and substitute registrants.
For additional information, visit the Cisco Learning Credits FAQ page or send an email to the Learning Credits Team.
The Session Catalog is the place to explore all the sessions offered at Cisco Live. Anyone can view the Session Catalog. Event participants can see recommendations, add sessions to a favorites list, and build a personal schedule.
Session scheduling will open on December 4.
To log in, click either the "Log in" link in the top navigation or the link on the blue navigation bar on the Session Catalog page.
If you are having trouble creating a Cisco account in order to register for the event, contact web-help@cisco.com or view the Account Help FAQs.
Session scheduling is now open. Login to your Cisco Live account, and then go to the Session Catalog. Find your favorite sessions and click the Schedule Now button.
To schedule a Technical Seminar, you will need to purchase the training in addition to your Full Conference or IT Leadership pass. You can purchase Technical Seminars when you register for the event, or if you have already registered, you can log in to the Participant Dashboard and purchase one or two Technical Seminars.
If you have not already chosen your Technical Seminar, please contact our Registration Support team to schedule your session. You can also contact Registration Support if you would like to amend your selection.
For questions about account credentials or account creation contact web-help@cisco.com.
For questions about Cisco Live 2025 Amsterdam event registration contact our Registration Support team at CiscoLiveEMEA@ciscoevents.com.
Cisco Live EMEA can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account you can create one when you register for CiscoLive.com/emea.
If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact ciscolive@cisco.com to have your accounts connected (after you have completed registration for the event).
Your previous Cisco Live credentials will no longer work on CiscoLive.com/emea. You must log in with your Cisco account username and password.
You can email support at web-help@cisco.com.
You may use any of these special characters in front of the @ sign in your email address:
You may use any of these special characters after the @ sign in your email address:
Your Cisco account username and password will also work to access on-demand content.
You can update your information by logging in to your Cisco Live Registration.
Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:
You will need to log back into Cisco Live for your Cisco account edits to appear.
You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.
To update your preferred first name, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.
To add a recovery number to your account, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.
To add two-step authentication, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.
In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.
In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information: