General

Where and when will Cisco Live take place?

Cisco Live will take place February 9-14, 2025 in Amsterdam at RAI Amsterdam. In addition, Cisco Live will host a global broadcast to watch from anywhere in the world. The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for more than 30 years.

When will registration open?

Registration is now open. For package pricing and details about Technical Seminars, please visit our registration packages page.

Why should I attend?

By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! Learn more about why you should attend and how to convince your boss.

Will there be a Cisco Live Celebration at the event?

Yes, we are planning a Cisco Live Celebration for participants at RAI Amsterdam and can’t wait for you to participate. More details about the party will be available in the next few months.

Where is the agenda for Cisco Live?

You can review the high-level agenda on the agenda page.

Will there be a broadcast of the event?

Yes, we will host a global broadcast featuring Keynotes, interviews and stories from the show floor. Available online February 11-13, enjoy behind-the-scenes access to Cisco Live 2025 from anywhere in the world – for free! Stay tuned for the global broadcast agenda to be posted in January.

Will there be an opportunity for Cisco partners to sponsor Cisco Live 2025 Amsterdam?

A limited number of sponsorship opportunities are available for Cisco Live 2025. To learn more, please contact the Cisco Live Sponsorship Team.

If I have questions, who can I contact regarding Cisco Live 2025 Amsterdam?

Please contact our Registration Support team at CiscoLiveEMEA@ciscoevents.com.

Are there any Health & Safety guidelines for attending Cisco Live 2025 Amsterdam?

The health and safety of event participants is our top priority. If you are feeling unwell, please refrain from attending the event. At this time, Cisco does not have any health-related requirements in place for event attendance. Should this change, we will follow up with updated guidance.

Registration

How do I register for Cisco Live?

You can register for Cisco Live by visiting the registration packages page to determine which pass type is best for you. Then click on the ‘Register Now’ button to register.

How much does it cost to attend?

We offer various pass types and price points to fit your needs. Check out the registration packages page for more information.

Is there an age requirement to attend Cisco Live?

Yes, you must be 18 years old or older to attend Cisco Live 2025 Amsterdam.

Is there an Expo-only pass available?

Yes, we offer an Explorer pass that allows access to Keynotes, the World of Solutions, and the Cisco Live Celebration. Learn more on the registration packages page.

Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?

Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Technical Seminars. Please note Learning Credits are only for Cisco customers and partners and their respective employees to use. Learn more

Do I need to be registered to attend the conference?

Yes, you must purchase a Cisco Live registration pass to attend the event. Learn more on the registration packages page.

Do you offer discounted rates?

We offer discounted rates for CCIEs as well as for Education and Government employees. The government rate is open to all employees of a European state or local government entity, including employees of public higher education institutions. All participants registering under this government rate will be required to show their employer-issued government ID or other proof of government employment upon check-in. Cisco may, at its sole discretion, charge the full amount to anyone unable to satisfy proof of employment requirements to Cisco’s satisfaction. Additional discounts do not apply. Technical Seminars are priced in addition to the conference fee.

What are group passes and how do I purchase them?

Group passes are for companies who want to purchase Full Conference or IT Leadership passes in bulk before the conference. More information about the Group Discount Program can be found on the registration packages page.

How do I purchase a Technical Seminar?

To purchase a Technical Seminar, visit the registration packages page to review the options and, when you register, add Technical Seminar to your purchase. If you are already registered, log in to the Participant Dashboard to add onto your package.

NEW this year: Technical Seminars will be offered on Sunday afternoon, February 9 starting at 13:30 and on Monday morning, February 10 starting at 08:30.

Will there be certification exams at Cisco Live?

Yes, participants can take their scheduled exams at the Pearson VUE Certification Testing Center at RAI Amsterdam (Sunday – Thursday). Exams must be scheduled through Pearson VUE by February 8. A complimentary exam is offered to all Full Conference and IT Leadership pass holders.

Can I bring a guest to Cisco Live?

We do not offer guest passes for Cisco Live 2025 Amsterdam. All participants will need to purchase a Full Conference, IT Leadership, or Explorer pass.

What is your cancellation policy for conference registration?

The cancellation policy applies to all packages/types of purchases except for payments made by Learning Credits which are non-refundable. Cancellations must be made in writing to our Registration Support team.

Dates Refund Amount

Until December 3, 2024

Full Refund

December 4, 2024 – January 7, 2025

50% Refund

January 8, 2025 or later

No Refund

What is the Participant Dashboard?

The Participant Dashboard is a personalized dashboard for all registered participants to find details of their Cisco Live package. In the dashboard, you can add to/update/cancel registration, check on CCIE or NetVet status verification, and more.

How do I update my registration information?

Visit the Participant Dashboard or email our Registration Support team.

Where can I access my invoice for the event?

Once you’ve completed your Cisco Live registration you will receive a confirmation email with your pro forma invoice attached. You can also find your pro forma invoice in the Participant Dashboard.

I can no longer attend. Can I transfer my event registration to someone else?

Substitutions may be requested by sending an email to the Registration Support team with the names and email addresses of both the original and substitute registrants. All substitutions must be within the same company.

What hotel accommodations are available for Cisco Live participants in Amsterdam?

We are working with BCD Meetings & Events and HotelMap* to suggest hotels for your stay in Amsterdam. Please note that it is your responsibility to book your accommodation directly with your preferred hotel. We recommend that you do this as soon as possible. Learn more.

*Any contract for accommodation will be between you and the third-party supplier, and Cisco is not responsible for such contract in any way. Cisco does not supply any personal data to such third-party supplier.

Cisco Learning Credits

Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?

Yes! Learning Credits are only for Cisco customers and partners and their respective employees to use. You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for Technical Seminars. For assistance with Cisco Learning Credits, contact your Team Captain or the person who provided you the SO number (in case of invalid or expired SO numbers). You can also submit a case through the Certification Online Support Tool.

Can I register with Learning Credits if they expire before the event?

Yes. You must register for Cisco Live before the expiration date of your Learning Credits, but the event can take place after the expiration date.

I registered with Learning Credits, what happens now?

Your request will go to your Team Captain for review and approval. Once approved, you will receive an email notification. Team Captain approval is required prior to the event. If your Team Captain does not approve your request within 60 days, your Learning Credits SO will be automatically declined.

I don’t have enough Learning Credits to pay for my entire registration package. Can I use another form of payment to pay the difference?

No, unfortunately, Learning Credits cannot be used in part payment or in conjunction with any other offer. You can purchase more Learning Credits by contacting the Learning Credits Team.

How do I check my Learning Credit balance?

You can access your Learning Credits via LCMT (the Learning Credit Management Tool) or contact the Learning Credits Team.

I need to cancel my registration paid with Learning Credits. How can I do this?

Purchases by Learning Credits are non-refundable. You may, however, request a substitution by sending an email to our Registration Support team with the names and email addresses of both the original and substitute registrants.

Who can I contact with additional questions about my Cisco Learning Credits?

For additional information, visit the Cisco Learning Credits FAQ page or send an email to the Learning Credits Team.

Session Catalog

What is the Session Catalog?

The Session Catalog is the place to explore all the sessions offered at Cisco Live. Anyone can view the Session Catalog. Event participants can see recommendations, add sessions to a favorites list, and build a personal schedule.

Session scheduling will open on December 4.

Where do I log into the Session Catalog?

To log in, click either the "Log in" link in the top navigation or the link on the blue navigation bar on the Session Catalog page.

If you are having trouble creating a Cisco account in order to register for the event, contact web-help@cisco.com or view the Account Help FAQs.

How do I schedule sessions?

You can start building your schedule when session scheduling opens on December 4.

How do I schedule a Technical Seminar?

To schedule a Technical Seminar, you will need to purchase the training in addition to your Full Conference or IT Leadership pass. You can purchase Technical Seminars when you register for the event, or if you have already registered, you can log in to the Participant Dashboard and purchase one or two Technical Seminars.

If you have not already chosen your Technical Seminar, please contact our Registration Support team to schedule your session. You can also contact Registration Support if you would like to amend your selection.

Account Help

For questions about account credentials or account creation contact web-help@cisco.com.

For questions about Cisco Live 2025 Amsterdam event registration contact our Registration Support team at CiscoLiveEMEA@ciscoevents.com.

Account support

Cisco Live EMEA can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account you can create one when you register for CiscoLive.com/emea.

If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact ciscolive@cisco.com to have your accounts connected (after you have completed registration for the event).

Your previous Cisco Live credentials will no longer work on CiscoLive.com/emea. You must log in with your Cisco account username and password.

Registering for an event if you do not have a Cisco Account:

  • Click on the Register Now button.
  • You will be sent to the Cisco Account Sign In page.
  • Click on the Create Account button.

Creating a Cisco account:

  • Fill out the Cisco account form and click Register.
    • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
    • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-Z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
    • Password must include one upper case character, one lower case character, and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
    • Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *
    • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image
  • You will receive an on-screen confirmation to check your email for an authorization code.
  • Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
  • Once verified, you can login to your Cisco account with your newly created email and password.
  • Once signed in, you will be directed back to CiscoLive.com/emea.
  • To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.

Registering for an event using your existing Cisco account:

  • Login to your Cisco account with your email and password.
  • Once signed in, you will be directed back to CiscoLive.com/emea.
  • To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.

Reasons why your credentials are not matching our records:

  • Your email or password is incorrect.
  • Your account is not activated. Check for your spam or junk mail for the activation email.
  • Your account is locked or suspended.
  • You do not have a Cisco account.

You suspect your Cisco account is locked or suspended:

You can email support at web-help@cisco.com.

Special characters in email addresses:

You may use any of these special characters in front of the @ sign in your email address:

  • ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~ .

You may use any of these special characters after the @ sign in your email address:

  • hyphen (-), period (.)

Using Cisco account credentials on CiscoLive.com/on-demand:

Your Cisco account username and password will also work to access on-demand content.

Account settings

Updating your Cisco Live profile:

You can update your information by logging in to your Cisco Live Registration.

Updating your Cisco account profile:

Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:

You will need to log back into Cisco Live for your Cisco account edits to appear.

You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.

Updating your preferred first name:

To update your preferred first name, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.

Adding a recovery number to your account:

To add a recovery number to your account, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.

Adding two-step authentication to your account:

To add two-step authentication, log in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.

In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.

Password help

Resetting your password:

  • From the "Reset Password" page, enter your email address associated with your account OR Click "Login" from the CiscoLive.com/emea top navigation.
  • You will be sent to the Cisco SSO login page.
  • Select “Forgot Password?" underneath the Next button.
  • A temporary Reset Password link will be sent. Methods are:
    • Reset via SMS. SMS can only be used if a mobile phone number has been configured in your SSO profile
    • Reset via Email
  • Click the "Reset Password" link. This line is only good for 1 hour.
  • From the Reset Password screen, create and verify a new password. You will also receive an email confirming you have updated your account.

Password requirements:

  • Passwords must contain: One uppercase character, one lowercase character, and one number
  • Passwords must be a minimum of 8 characters and a maximum of 60 characters.
  • No special characters can be used except the following: at sign (@), period (.), hyphen (-), underscore (_), tilde (~), exclamation point (!), pound sign (#), dollar sign ($), percent sign (%), carat (^), and sign (&) and asterisk (*).

Adding a mobile number to receive password notification via phone:

In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information:

If you have not received the email to reset your password:

  • Check your spam or junk mail filter to see if it was sent there.
  • If you do not have a Cisco account, you will need to create one.

Resending the password reset email:

  • If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click the "Resend Email" link.
  • If you do not have your confirmation screen still open, you can go through the password reset process again.
  • If you continue to have issues receiving your password reset email, please contact support at web-help@cisco.com.

Where and when will Cisco Live take place?

Cisco Live will take place June 2-6, 2024, in Las Vegas, Nevada at the Mandalay Bay Convention Center. In addition, Cisco Live will host a global broadcast to watch from anywhere in the world.

The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for 35 years.

When will registration open?

Registration will open in January 2024. More information can be found on our Registration Packages page.

In addition, stay informed by signing up to be notified when registration opens.

Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?

Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for labs and seminars. Registration will open in January. If you have any questions regarding your CLCs, please contact us today at: learning-bdm@cisco.com

Why should I attend?

By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! Learn more about why you should attend and how to convince your boss. 

Will there be a Cisco Live Celebration party at the event?

Yes, we are planning a Celebration event for attendees in Las Vegas. More details about the party will be available after registration opens.

Will there be an opportunity for Cisco partners to sponsor Cisco Live 2024 Las Vegas?

A limited number of sponsorship opportunities are available for Cisco Live 2024. To learn more, please contact the Cisco Live Sponsorship Team.

If I have questions, who can I contact regarding Cisco Live 2024 Las Vegas?

Registration Support: 1.866.405.2508

International: 1.650.416.8768

Email Support: ciscolive@ciscoevents.com