FREQUENTLY ASKED QUESTIONS

Get help with account credentials, account creation, content, or event registration.

FREQUENTLY ASKED QUESTIONS

EVENT INFO

When will the digital event take place?

The live event is taking place June 16-17 from 9 a.m. to 3p.m. Pacific Time. Registration is free. Learn more about the event:

How do I create a Cisco account so I can register for the event?

If you don’t already have a Cisco account, you can create one during registration. When you begin the registration process, you will receive a login screen, click the Create Account button under the “New to Cisco?” section. If additional assistance is needed, please contact ciscoliveus@ciscoevents.com.

What ID’s do I need for Cisco Live?

You’ll need a free Cisco account in order to register for the event. Register to create your own personal schedule, access the full event on the mobile app, and participate in networking.

You will also need Twitter or LinkedIn login credentials to participate in live Q&A, polls and trivia.

Is there anything I need to do to get ready for the event?

Register today for event reminders, access to peer networking, agenda scheduling, and the mobile app.

Follows these steps to prepare for the event:

  1. Review the broadcast Agenda by Channel.
  2. For sessions that interest you, click on the session title to take you to the session description in the Session Catalog.
  3. Add the session to build your personal schedule by logging in and clicking the Schedule button. You may also click on the star icon to favorite sessions.
  4. Download the mobile app to have a second screen option as well as access to session surveys and chat notifications.
  5. Be sure to review the How To Guide for event tips as well as instructions on using Q&A, PeerConnect and Cisco Webex Teams.

If I previously registered for the June 2-3 digital event, do I need to register again for the June 16-17 event?

No, you do not need to register again. All registrations from the June 2-3 event will carry over to the June 16-17 digital event. If you had created a personalized schedule, that will carry over as well.

How do I contact Cisco Sales?

To contact Cisco Sales team, click the Contact Cisco Sales button on any of the channel pages. You will be contacted after the event has ended.

TECHNICAL HELP

What are the browser requirements to view the event?

For the best experience during the event, we recommend the following browsers:

  • Chrome (latest official release) – Recommended
  • Firefox (latest official release)

Our best efforts have been made to implement the highest level of support we can for browsers even if they are not listed above, however some functionality may appear degraded and/or features may be unavailable.

My browser won’t play the video stream, who do I contact?

Please contact our website technical support team at ciscolive@cisco.com. We recommend using the Chrome browser for the best experience on Cisco Live sites.

Who can I contact for event registration issues?

Please contact our event registration support team at ciscoliveus@ciscoevents.com.

Where can I download the mobile app?

The Cisco Events mobile app is available to download in the Apple App Store and Google Play. Benefits include: second screen for Q&A, polls and trivia, exclusive access to session surveys, and peer networking including chat request notifications.

I’m having issues with the mobile app – how can I get help?

First, check to be sure you are registered for Cisco Live 2020 and have the latest version of the app installed. The Cisco Events mobile app is available to download in the Apple App Store and Google Play.

If you still have issues, contact eventapp@external.cisco.com.

I’m having issues with Cisco Webex Teams – how can I get help?

Cisco Webex Teams room access requires that you have a Webex account and have downloaded the Cisco Webex Teams application. For further support, contact ciscoliveus@ciscoevents.com.

Cisco Webex Teams rooms will be available June 16-19 so you can continue your discussions with Cisco experts. Pick your room and join the conversation!

New to Cisco Webex Teams?

Sign Up for a Free Webex Account

Download Cisco Webex Teams

Watch Video Tutorials

CONTENT

How do I find the agenda?

You can view the broadcast agenda by channel or by broadcast replay schedule. You can also browse session tracks curated by technology or browse and filter all event sessions in the Session Catalog.

How do I get a copy of the presentation slides?

Broadcast session PDFs will be available on June 16th in the Session Catalog for registered attendees. Login to the Session Catalog and click on the down arrow to the right of the Session ID and Title to access the PDF.

PDFs will not be available for the Keynote presentations.

I have a question for the speakers, how can I contact them?

Live Q&A with speakers will available on broadcast channel pages June 16-17 from 10 a.m. to 2:30 p.m. Pacific Time.

Learn more about using Q&A.

You can also continue the discussion with speakers in session Cisco Webex Teams rooms after a session broadcast ends (available for the Innovation and IT Heroes session). Session Cisco Webex Teams rooms links can be access through the Cisco Webex Teams room page, the Session Catalog or the mobile app.

I am located outside the US. Will I be able to watch the channel streams at a schedule-friendly time?

Yes, please visit our Broadcast Replay page for replay times.

Will recordings be available after the live event?

View the broadcast sessions along with hundreds of new technical sessions on CiscoLive.com on June 18th.

Where can I provide my feedback for the sessions? Where can I fill out the surveys?

If you are registered for the Cisco Live 2020 digital event and scheduled sessions, you can complete session surveys via the Cisco events mobile app under My Surveys. Download the mobile app from the Apple App Store and Google Play. You can also find session surveys in the Session Catalog. Session surveys will launch after each session begins.

Will there be additional trainings and sessions after the digital event?

Visit the on-demand library on CiscoLive.com to explore hundreds of new technical sessions and demos available after the event.

Can I earn Continuing Education (CE) credit for participating in the Cisco Live 2020 digital event sessions or viewing on-demand content?

Unfortunately, we are not able to offer Continuing Education credit for the Cisco Live 2020 digital event or on-demand content viewing.

GENERAL

Will I maintain my NetVet status since I registered and paid but the event cancelled?

Yes! If you paid in full for your full-conference or IT Management pass registration, then the 2020 event counts towards NetVet status. However, Cisco Live 2020 will not negatively impact any attendees in terms of their ability to earn NetVet status in the future. We will omit 2020 as a qualifying year within the calculations. Anyone who had already purchased a Full Conference or IT Management pass for Cisco Live 2020 Las Vegas will receive credit so that they maintain their NetVet status.

Will NetVets still get their ebook selections if they have chosen a title?

If you have chosen a title, you will be eligible to receive your e-book. No new e-book selections will be offered.

DIGITAL EVENT POSTPONEMENT

To our valued customers and partners,

This week was meant to mark our first ever fully virtual Cisco Live U.S. However, we have made the difficult decision to postpone this event until June 16-17.

In light of all we see going on in the world and in the United States, including feedback from some of you, we don’t believe the time is right to host an event in the middle of this tragic moment in our history. Our hope is that we use this time to process, heal and define the actions we will take as organizations and individuals to make a difference and move forward towards a better, more inclusive world.

Please watch this short video for more details.

Our teams have been working tirelessly to bring you all an incredible virtual event and the experience that you’ve come to expect from Cisco. We look forward to bringing this to life for you later this month.

Thank you for your understanding and for your trust and support. We are so excited to connect with all of you soon.

Please stay safe and healthy,

Chuck Robbins
Chairman and CEO, Cisco

LIVE EVENT CANCELLATION INFO

REGISTRATION - REFUNDS

Will I get a refund of my registration fee?

Yes.  Refunds will be issued in the same form of payment as registered within 30-60 days.  Due to the high volume of refunds to be processed, we appreciate your patience as we work to initiate all transactions.  We will refund as swiftly as possible.

Do I need to request a refund of my registration?

No. Refunds will automatically be applied to your original form of payment within 30-60 days. Due to the high volume of refunds to be processed, we appreciate your patience as we work to initiate all transactions.  We will refund as swiftly as possible.

When will I get refunded?

Refunds will be applied to your original form of payment within 30-60 days.  Due to the high volume of refunds to be processed, we appreciate your patience as we work to initiate all transactions.  We will refund as swiftly as possible.

Can the refund be on a different card or via check?

Unfortunately, no.  We will apply refund to the original form of payment.

REGISTRATION - LEARNING CREDITS

I used Learning Credits to pay for my registration. Will my Learning Credits get refunded?

Yes. Learning Credit refunds are processed manually and will return to the original Sales Order # (SO#) used during registration within 30-60 days.  Due to the high volume of refunds to be processed, we appreciate your patience as we work to initiate all transactions.  We will refund as swiftly as possible.

What if my Sales Order# is now expired?

If the SO# is expired, the Learning Credit Team will allow a 6-month extension from the date of refund. This may require the Team Captain to raise a case for it to be reissued/extended.

What if my Sales Order # is still listed as pending?

If credits are listed as pending, the Learning Credit Team Captain should be advised to deny the transaction within the LCMT tool.

TRAVEL/HOTEL

How do I cancel my hotel reservation?

All hotel reservations made through Cisco Live housing blocks (via our system) will be automatically cancelled.  No deposits will be charged.

I booked my hotel directly.  How can I cancel my reservation?

Call the property directly.  The individual property will advise of any cancellation liability per the terms of your reservation with that property.

Can an attendee get reimbursed for other expenses such as travel, visa fees, or hotel booked outside conference block?

Unfortunately, no.  Attendee travel and other expenses are the responsibility of the attendee.

SPONSORSHIP

Will I get a refund of my sponsorship fee since Cisco Live is no longer an in-person event?

Partner Sponsorships will be refunded to the original form of payment within 30-60 days of event cancellation.  Due to the high volume of refunds to be processed, we appreciate your patience as we work to initiate all transactions.  We will refund as swiftly as possible.

If you have specific sponsorship related questions, please contact the Cisco Live Sponsorship Team at ciscolivesponsor@external.cisco.com.

GENERAL

Will I maintain my NetVet status since I registered and paid but the event cancelled?

Yes! If you paid in full for your full-conference or IT Management pass registration, then the 2020 event counts towards NetVet status. However, Cisco Live 2020 will not negatively impact any attendees in terms of their ability to earn NetVet status in the future. We will omit 2020 as a qualifying year within the calculations. Anyone who had already purchased a Full Conference or IT Management pass for Cisco Live 2020 Las Vegas will receive credit so that they maintain their NetVet status.

Do I need to cancel my Certification Exam? How do I cancel the exam?

If you registered for a Certification Exam with PearsonVue, it will automatically be cancelled.

Will NetVets still get their ebook selections if they have chosen a title?

If you have chosen a title, you will be eligible to receive your e-book.  No new e-book selections will be offered.

Will the in-person Cisco Live event be rescheduled?

There are currently no plans to host Cisco Live 2020 Las Vegas as an in person gathering. All future Cisco Live events will take place as planned and further information will be provided at the appropriate time. Join us June 2-3, 2020 for the Cisco Live 2020 digital event. Registration is now open at ciscolive.com/us.

CONTACT

Who do I contact if I have other questions?

Registration Support: 1.866.405.2508

International: 1.650.416.8768

Email Support: ciscoliveus@ciscoevents.com

CONTACTS

Who do I contact if I have other questions?

Registration Support: 1.866.405.2508

International: 1.650.416.8768

Email Support: ciscoliveus@ciscoevents.com

Thank you to our Las Vegas sponsors
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