FAQs
Find information about Cisco Live.
Find information about Cisco Live.
For questions about account credentials or account creation contact web-help.
For questions about CiscoLive.com/APJC content or event registration contact CiscoLiveAPJC@veritas.com.au.
Cisco Live APJC can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account, you can create one when you register for CiscoLive.com/APJC.
If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact CiscoLiveAPJC@veritas.com.au to have your accounts connected (after you have completed registration for the event).
Your previous Cisco Live credentials will no longer work on CiscoLive.com/APJC. You must log in with your Cisco account username and password.
You can contact support at web-help.
You may use any of these special characters in front of the @ sign in your email address:
You may use any of these special characters after the @ sign in your email address:
Your Cisco account username and password will also work to access on-demand content.
You can update your information by logging in to your Cisco Live Registration.
Some personal information can only be edited by updating your Cisco account profile. You will need to log back into Cisco Live for your Cisco account edits to appear. Choose the one of the following links to edit your information:
You will need to log back into Cisco Live for your Cisco account edits to appear.
You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.
To update your preferred first name, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.
To add a recovery number to your account, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.
To add two-step authentication, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.
In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.
In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information: